Mary Rose Roset

 MARY ROSE R. PELLEGAS Phase 8-A Block 12 lot 14 Deca Homes, Tacunan,Davao city -- Skype ID:- SUMMARY Meticulous professional with extensive experience in handling customer services and administrative work from a remote location. Effectively able to meet set deadlines and process information through well-honed research skills. Well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. • First-hand experience in preparing timely and accurate presentations and reports using sophisticated software • Adept at completing assignments – such as data entry work and transcription – within provided timelines • Proficient in managing social media platforms and handling basic website maintenance and blog management WORK EXPERIENCE: AstraZeneca Pharmaceutical INC, PHIL (2013 – 2015) Customer Service Representative/ Sales Representative ACHIEVEMENTS Clearly communicated product messages and facilitate additional information and product request of the Medical Doctor’s Provided information about pharmaceutical products to consumers and health professionals. Achieved at least 95% quarterly exam on the product handled. Recorded and file all transaction documents promptly and accurately Able to give accurate and detailed information to the medical professionals and also to the consumers. Demonstrated professional etiquette and manners when interfacing with costumers which resulted in 30% improved feedback of costumers. Resolved costumer complaints by identifying problems and taking appropriate corrective action resulted in 50% increase in department’s efficiency. Provided initial contact to elite clientele, responding quickly to client concern and to ensure ongoing and consistent customer satisfaction by providing on- time delivery and follow up. Developed strong relationship with the managers and staff, creating a cohesive and productive team within a deadline driven environment. Exceeded performance quotas and benchmarks. Experienced diffusing client issues with tact and care. Answered billing questions and address payment issues. Multi tasked in a high volume, high stress environment. Medcal Bill Insurance Inc. (Jan –July 2016) Virtual Assistant/Marketer (Homebased) ACHIEVEMENTS Handled information from the MLS through scanned documents. Managed and Updated Social Media Accounts. Recruiting- Posted on Craig's List and Interviewed via Skype and Phone. Prepared Presentations on PowerPoint. Downloaded Sale Personnel's Recordings for Training Purposes. Managed a team virtually using, Skype, phone, and email correspondence. Researched information from the web used to create documents and reports for clients. Managed several email accounts on a daily basis, ensuring excellent customer care for our clients. Wrote Blogs, emails, articles, and manuals keeping the clients company culture in mind. Managed contact lists and customer spreadsheets Set up meetings between the client and his customer Online and offline promotion of the client’s business Communicated and coordinated with suppliers, customers, and visitors Handled correspondence and transcribe documents Prepared, organized, and ship proposals and meeting materials Supervised billing and accounting AREAS OF EXPERTISE • Inbound Calls Management • Online Research • Data Entry • Business Scheduling • Website Maintenance • Travel Planning • Emails Management • Client and Partner Management • Bookkeeping • Business Chasing • Proofreading and Editing • Transcription EDUCATION AND TRAINING: College: University Of Mindanao 2007 – 2011 (Matina Campus, Davao City) Degree: Bachelor of Science in Nursing Education Secondary: Ramon Duterte National High School- (Guadalupe, Cebu City) Elementary: Southwestern University- (Urgello, Cebu City) PERSONAL INFORMATION Birth Date: March 29, 1987 Place of Birth: Cebu City, Philippines Civil Status: Married Height: 5'3 Weight: 165 lbs. Religion: Roman Catholic Citizenship: Filipino Sex: Female Language Spoken: English, Filipino, REFERENCES: Junnie M. Pellegas Marketing Consultant Hyundai Home plus – Lanang Davao City Contact number: - Marge Yao Senior HR AstraZeneca Pharmaceutical INC. Phil Contract number:- Belymhel Quilapio HR Assistant AstraZeneca Pharmaceutical INC. Phil Contact number:-