Mary Rose Pepito

I have a total of 18 months of experience in customer service, during which I developed strong communication, problem-solving, and interpersonal skills. This experience allowed me to work closely with customers from diverse backgrounds and to handle a wide range of concerns and inquiries with patience, professionalism, and empathy. In this role, I learned how to listen actively to customer needs, resolve issues efficiently, and maintain a positive and respectful attitude at all times — even in high-pressure situations. I was often recognized for my ability to remain calm and solution-oriented, which contributed to increased customer satisfaction and loyalty.

In addition to my customer service experience, I have also taken on side jobs in administrative positions, where I supported day-to-day operations in office settings. These admin roles helped me become more detail-oriented and organized, as I was responsible for tasks such as data entry, scheduling, record keeping, handling emails and phone calls, and preparing reports. I also gained experience using basic office software tools like Microsoft Office (Word, Excel, Outlook) and Google Workspace (Docs, Sheets, Gmail). My ability to adapt quickly to new systems and processes was an advantage in these roles, especially when working in fast-paced environments that required multitasking and prioritization.

Having worked in both customer-facing and administrative capacities, I have developed a well-rounded skill set that combines communication, efficiency, organization, and teamwork. I’ve learned the importance of time management, professionalism, and confidentiality, especially when handling sensitive client information or internal business matters. These experiences have helped shape me into a reliable and responsible worker who can be trusted to complete tasks accurately and on time.

Moreover, my exposure to both customer service and admin work has made me flexible and quick to learn. I am comfortable working independently or as part of a team, and I am always open to receiving feedback and improving my performance. I take pride in delivering quality work, and I genuinely enjoy supporting others — whether it’s assisting a customer with a concern or helping a team member meet a deadline.

Overall, my combined experience has prepared me to contribute positively in any professional setting. I am confident in my ability to bring value to future roles, especially those that require strong organizational skills, clear communication, and a customer-first mindset.