Mary Rose Nina Veloso
Plaza compound, Tigatto Davao city | Nick name: Rose |Skype:-Objective
I am looking for an opportunity in a reputed organization where I can complement my skills and contribute in the most effective manner. To be an asset and an effective individual.
Education
Degree | Date Earned | School
Associates degree: Bachelor of Science major in Human Resource Management- -)-Ateneo de Davao University
Skills & Abilities
Shopify Virtual Assistant with knowledge and experience on Product importing and listing.
Photo editing and optimization
Knowledge in Social media moderation (Facebook and Instagram)
Email and live chat support (Zendesk, Freshdesk, and Gorgias)
Oberlo and Dropified App
CJ Dropshipping app
Data Entry
Order Fulfillment
Fluent in English language
Can work with minimal supervision
Customer Email Management
Microsoft office(word, excel and power point)
Google Docs
Experience
Shopify VIRTUAL assistant | social media moderator
SHOPIFY STORES:
https://pitchprodirect.com/
https://diceygoblin.com/
https://merchready.com/
https://trendavenuestore.com/
https://pictent.com/
https://vevohearing.com/
Uploading products and editing product pictures and optimizing them to ensure faster page speed.
Uploading POD designs for T-shirts with its digital downloads, carefully placing and categorizing them to right collections, hiding those products that are already sold. Making sure that the title, descriptions, variant should be right.
Properly place the products to a specific and right category and collections. Making sure that the descriptions are short, concise and appealing.
Order fulfillment and order tracking to avoid delays and disputes.
Customers email management through Zendesk, Freshdesk, Gorgias, Gmail and other email platforms.
Actual Survey sent to the customers from my previous Customer Service Support job: