Mary Rose Gonzales

MARY ROSE GONZALES SUBJECT MATTER EXPERT Profile Experience Results-driven professional with - ResultsCX Lipa experience as a Subject Matter Expert, Customer Service Representative/ Appointment Setter customer service specialist, and Handle inbound and outbound calls, emails, and freelancer. Skilled in resolving complex messages professionally issues, supporting teams, and delivering high-quality customer experiences. Highly organized, self-motivated, and adept at managing multiple projects independently while meeting deadlines and maintaining excellent service standards. Education Alupay Integrated Senior High School accountancy and Busines Management- Skills Detailed-oriented Fast decision making Leading a team Confidentiality and professionalism Time management Respond to customer inquiries and resolve issues efficiently Maintain accurate records of customer interactions and appointments Inbound and outbound 2021- Present Concentrix Philippines Customer Service Representative to Subject Matter Expert Provide product or service information clearly and confidently Guide teams and colleagues by answering complex questions and resolving issues Train and mentor staff to share knowledge and maintain high-quality performance Team Handling and coaching Contact--Alupay Rosario Batangas 4225