MARY ROSE
FLORES
GENERAL VIRTUAL ASSISTANT
SPECIALIZATIONS
• Social Media Management and
Marketing
• Admin Management
• Email Marketing
• Telemarketing
• Photo and Video Editing
• Cold Calling
PERSONAL SKILLS
Creative spirit
Reliable
Professional Organized
Time management
Team player
Fast learner
Motivated
CONTACT
P: -
E:-W:https://eroscreatives.wixsite.com/e
roscreatives
SOCIAL
https://www.facebook.com/maryrose
.emboltorio/
https://www.instagram.com/eroscrea
tives/
https://twitter.com/erosocialmedia1
https://www.linkedin.com/in/maryrose-flores/
JOB OBJECTIVE
Demonstrate a track record of exceptional customer service, displaying strong
communication skills, meticulous attention to detail, and adept multitasking
abilities. Proficient in managing diverse customer concerns and administrative
tasks with professionalism, precision, and a positive attitude. Maintain a flexible
schedule to accommodate daytime, evening, weekend, and holiday shifts, as
required.
WORK EXPERIENCE
CLIENT CARE SPECIALIST
Accounting Firm (2021 - 2023)
Proactively liaised with clients, addressing Tax and Accounting
concerns.
Conducted meticulous follow-ups on client documents for Tax Return
Preparation.
Managed appointments, calendars, and email communications.
Efficiently processed payroll using bill.com.
GENERAL VIRTUAL ASSISTANT/TRANSACTION COORDINATOR
Real Estate (2019 - 2021)
Expertly managed transaction operations, including MLS listings and legal
document drafting.
Facilitated seamless interactions with title, escrow, lenders, and service
providers.
Maintained and organized calendars, scheduling meetings and
appointments.
Ensured the integrity of the database and CRM.
GENERAL VIRTUAL ASSISTANT
CN Coaching/Doctoroo/Ecommerce (2017 - 2019)
Conducted proactive outreach, including warm and cold calling
to source tutors and practitioners.
Demonstrated proficiency in lead research and generation.
Effectively managed product-related tasks and responsibilities.
TELEMARKETER(HOME-BASED)
Health Insurance Agency (2014 - 2017)
Executed cold calls to leads and provided accurate
disposition in each interaction.
Qualified potential customers for Health Insurance plans.
ESL TEACHER (HOME-BASED/PART-TIME)
51 Talk (2013 - 2014)
Delivered comprehensive instruction in Basic English skills,
encompassing listening, reading, writing, and speaking.
Prepared student reports with formative comments and targets
for improvement.
Tailored lessons to meet diverse learning levels and styles.
CALL CENTER AGENT
Convergys (2012 - 2013)
Addressed customer issues related to computers and radios.
Managed irate customers with a calm and empathetic approach.
Generated tickets for issues that required further resolution.
EDUCATION
BACHELOR OF ARTS IN SOCIAL MEDIA AND DIGITAL MARKETING
Brigham Young University (Pathway Connect) | Undergraduate
BACHELOR OF EDUCATION
Caraga Institute of Technology |-
TRAININGS
Ezacc Training Center
Virtual Bookkeeping with Xero and QuickBooks Online
Filipino Virtual Assistant Academy
Online Freelancing Course
Career Workshop Employment Resource Center
Career and Self Development
