Mary Rose E. Flores

MARY ROSE FLORES EXECUTIVE VIRTUAL ASSISTANT | CRM & OPERATIONS SPECIALIST SUMMARY CONTACT --383 L. Jayme St. Bakilid, Mandaue, City Cebu TECHNICAL PROFICIENCIES Tools: Systeme.io, GoHighLevel, QuickBooks, Asana, Trello, Monday, Slack, Zoom, Google Workspace, Bill.com, Canva, Dropbox, Apollo.io, Snov.io, Hubspot CRM & Funnel Expertise: Lead Tracking, Automation Workflows, Pipeline Optimization Productivity: Organized, proactive, and committed to helping clients streamline operations and achieve scalable growth. SKILLS CRM & Database Management (GoHighLevel, HubSpot, Monday, Asana, Trello) Funnel Building & Automation Setup Calendar & Email Coordination (Google Workspace, Outlook, Slack, Zoom) Lead Tracking & Pipeline Management Payroll, Invoicing, and Reporting (QuickBooks & Bill.com) Project Coordination & Team Support Confidentiality, Accuracy, and Client Relations PROFESSIONAL ATTRIBUTES Excellent English Communication (Written & Verbal) Highly Organized and Reliable Strong Problem‑Solving and Analytical Thinking Self‑Motivated with Minimal Supervision Committed to Professionalism and Client Confidentiality A tech-savvy and growth-driven Virtual Executive Assistant with over 10 years of experience partnering with business owners, executives, and realestate professionals to bring their vision to the next level. I thrive on helping entrepreneurs scale by designing efficient systems, automations, and funnels that save time, simplify operations, and boost productivity. More than just support. I’m a success partner who builds reliable foundations so leaders can focus on what truly drives growth. Skilled in CRM management, funnel creation, automation setup, and strategic admin solutions that move businesses forward. PROFESSIONAL EXPERIENCE Client Care Specialist | Accounting Firm (Remote) Nov 2021 – Mar 2025 Managed client calendars, scheduled tax consultations, and maintained communication for follow‑ups. Processed payroll via Bill.com with 100% accuracy in client records and documentation. Streamlined communication systems, reducing client response time by 40%. Maintained confidentiality in handling sensitive client financial data. General Virtual Assistant / Transaction Coordinator | Real Estate (U.S.) Feb 2018 – Oct 2021 Managed MLS listings, contract preparation, and coordination with title, escrow, and lenders. Maintained CRM databases with 500+ client entries and supported pipeline tracking for sales teams. Prepared transaction reports and compliance documents for management. Ensured smooth and timely communication between clients and vendors. General Virtual Assistant | CN Coaching / Doctoroo / E‑commerce Mar 2015 – Dec 2017 Conducted lead generation, data entry, and client coordination for online businesses. Assisted in basic funnel management and client onboarding processes. Ensured 100% accuracy in client and product documentation. Telemarketer (Home‑Based) | Health Insurance Agency Jan 2014 – Feb 2015 Conducted outbound cold calls and generated qualified insurance leads. Managed client information within CRM systems and maintained daily productivity goals. Customer Service Agent | Convergys (BPO) May 2013 – Dec 2013 Delivered exceptional technical and customer support with a 95% first‑contact resolution rate. Handled escalations with professionalism and empathy. EDUCATION & TRAINING " P A RT N E R I N G W I T H E N T R E P R E N E U RS TO B U I L D SYST E M S , A U T O M AT E G R O W T H , A N D S C A L E S M A RT E R O N E P R O C E S S AT A TIME." Bachelor of Arts in Social Media Marketing (Undergraduate) Brigham Young University – Pathway Connect |- Bachelor of Education Caraga Institute of Technology |- Certifications & Training Bookkeeping with Xero & QuickBooks Online – Ezacc Training Center Online Freelancing Course – Filipino Virtual Assistant Academy Funnel Mastery Academy - Systeme.io Funnel Building and Autiomation GHL CHAMP - GoHighLevel Funnel Building and Automation