Mary Rose Dancel

MARY ROSE DANCEL--Sitio Kamias 1 Brgy. Mambugan Antipolo City https://www.linkedin.com/in/mary-rose-esperanzadancel-ab14aa232? utm_source=share&utm_campaign=share_via&utm_c ontent=profile&utm_medium=ios_app Enthusiastic and results-driven Customer Service Representative with 2 years of experience delivering exceptional support in fast-paced environments. Proven ability to resolve customer inquiries, enhance satisfaction, and promote brand loyalty. Skilled in communication, problem-solving, and conflict resolution, with a commitment to fostering positive relationships with customers and team members. EDUCATION Bachelor of Science in psychology Our Lady of fatima University- Antipolo Campus, 2020 Bachelor of Secondary Education Major in English University of Pangasinan, 2024 WORK EXPERIENCE Customer Service Representative Alorica Company – Cubao, Quezon City August 8, 2022 – January 10, 2024 Provided outstanding customer support by addressing inquiries, resolving complaints, and ensuring customer satisfaction. Managed a daily average of 30 customer interactions through [phone/email/chat]. Maintained a [specific metric: 95% customer satisfaction score, 24-hour response time, etc. Upsold products/services, contributing to a 15% increase in revenue over 9 hours shift. Collaborated with team members to streamline workflows and improve efficiency. Customer Support Associate Handled customer accounts, processed returns, and provided technical troubleshooting assistance. Implemented new customer support initiatives, improving response times by 30%. Assisted in training new team members on company policies and support procedures. Sales and Service Representative Delivered exceptional service by addressing customer needs and recommending suitable products/services. Resolved escalated issues promptly, ensuring high customer retention rates. Supported sales campaigns, meeting and exceeding individual sales targets by 20%.