Mary Rose Buenaventura Quinto

With over two decades of experience across administrative support, client services, fraud analysis, and virtual assistance, I am applying for this role to continue doing work that is aligned with my skills while contributing to a team that values reliability, communication, and results. My career path has given me a solid foundation in both traditional office environments and remote work settings, and I am now looking for a long-term opportunity where I can apply my experience in a meaningful and growth-oriented way.

In my most recent role as a Virtual Assistant and Appointment Setter for a U.S.-based Mortgage Protection Program, I gained hands-on experience with lead generation, customer engagement, and CRM management. I was responsible for making outbound calls, sending follow-up emails, and qualifying leads before passing them on to the sales team. This role sharpened my ability to connect with people, build trust quickly, and maintain accurate records — all of which are critical in any client-facing or operations role. It also allowed me to work comfortably in U.S. time zones and handle the nuances of a remote, results-driven work culture.

Beyond my recent virtual work, I bring a wealth of experience from both the private and public sectors. I’ve worked in high-pressure environments like Wells Fargo as a Fraud Analyst, where I helped detect and manage high-risk transactions, and in government administration under the Presidential Anti-Organized Crime Commission, where confidentiality, coordination, and administrative precision were essential. I also have strong customer service experience through roles in BPO companies such as Concentrix, WNS, and Teleperformance, where I maintained high customer satisfaction scores and handled complex service concerns.

I’m particularly interested in this opportunity because it speaks to both my strengths and my aspirations. I thrive in organized, fast-paced settings where attention to detail, consistency, and communication are key. I’m someone who takes pride in being dependable, meeting deadlines, and exceeding expectations — qualities that I believe are crucial to being a strong contributor in any team. Additionally, I appreciate roles where learning is continuous and where I can bring value not just through task execution, but also through proactive thinking and relationship-building.

What also motivates me to apply is the chance to join a team where I can grow professionally while adding value from day one. I’m adaptable, tech-savvy, and comfortable using various tools and platforms, and I’m excited to bring that flexibility to a role where operational excellence and customer satisfaction are priorities.