Mary Rose Acebes

As a Customer Service Representative, I excelled in delivering exceptional service to customers across various channels, including phone, email, and in-person interactions. My responsibilities included addressing inquiries, resolving issues, and ensuring customer satisfaction with patience and empathy. I effectively utilized CRM systems to document interactions and maintain accurate customer records. By consistently meeting performance metrics and adapting to evolving customer needs, I contributed to enhancing the overall customer experience and fostering long-term relationships.