Mary Ronah Wandia

Mary Ronah Wandia Githu Talent Acquisition | HR & Administrative Support Specialist | HR Generalist | Office & Operations Coordinator | Virtual Assistant | Internal Communications Assistant | Content Writer PROFESSIONAL SUMMARY Dynamic and detail-oriented Human Resource professional with over five years of experience in HR administration, recruitment, quality control, and virtual assistance. Proven expertise in employee records management, performance evaluation support, and internal communication. Adaptable and highly organized, with additional experience in ethical academic writing and virtual client support. Seeking to leverage my multidisciplinary background and HR skillset in a challenging administrative or human resource role. PROFESSIONAL EXPERIENCE Administrative Support Honest Answer, LLC – 24/7 Live Answering Service (Remote) | January 2024 -June 2025 • • • • • • • • Serve as a virtual HR and operations support assistant for a U.S.-based funeral industry answering service, ensuring seamless administrative processes in a fully remote setup. Coordinate onboarding documentation, email setup, system logins, and training schedules for new hires to streamline entry into the organization. Maintain, update, and organize employee records, shift rosters, and using Google Workspace and internal systems. Track and report time-off requests, absenteeism trends, and shift coverage issues to support internal scheduling and workforce planning. Collaborate with department leads to draft internal communications, performance reminders, and announcements, supporting staff engagement and policy adherence. Manage high volumes of sensitive information while maintaining strict confidentiality, in compliance with internal and client-facing policies. Coordinate weekly team meetings including minute-taking, follow-up action tracking, and calendar management for executive leadership. Provide first-line HR support for routine staff inquiries regarding schedules, expectations, and code of conduct issues. Content Writer - Business & HR Topics (Freelance) January 2021 - December 2023 • • • • • Provided well-researched, customized content on topics including human resources, business management, organizational behavior, and employee development. Created professional documents such as case study summaries, HR guides, policy outlines, and reflective articles tailored to clients’ requirements. Ensured accurate referencing (APA, MLA, Harvard) and high standards of grammar, clarity, and coherence. Delivered client briefs in a timely and confidential manner while maintaining content originality and quality. Utilized digital tools (Grammarly, Turnitin, MS Word) to ensure error-free content with proper structure and formatting. Admin Officer SBO Research Ltd., Nairobi | January 2017 - December 2020 • • • • • • • • Managed a wide array of human resource and administrative functions in a dynamic market research organization. Handled full-cycle HR administration including personnel file management, recruitment coordination, onboarding, and induction. Prepared payroll inputs including staff leave records, absence tracking, bonus calculations, and allowances. Collaborated with department heads to draft job descriptions and post vacancies internally and externally. Supported logistics for multiple concurrent field research projects including vehicle scheduling, equipment sourcing, and travel arrangements. Processed procurement and controlled stock of office supplies, ensuring zero disruption in project operations. Liaised between employees and management regarding HR policy clarifications, grievance reporting, and welfare inquiries. Compiled, filed, and digitized HR records, ensuring compliance with data protection policies and internal audits. Research Assistant SBO Research Ltd., Nairobi | January 2016 - December 2016 • • • • • Conducted extensive field and telephonic surveys in line with project requirements for both public and private sector clients. Collected, coded, and submitted accurate data using ODK and Survey-to-Go systems. Assisted with quality control by verifying entries and addressing inconsistencies before submission. Represented the company positively to survey respondents and supported data protection throughout the process. Reported daily to supervisors with clear summaries of field progress and participation outcomes. Human Resources Intern - Directorate of HR & Admin The Judiciary, Supreme Court of Kenya - Nairobi | January 2015 - April 2015 • • • • • Rotated through HR departments including Staffing & Recruitment, Employee Welfare, Salaries, and Records Management. Supported in drafting and updating job descriptions, recruitment forms, and HR records under supervision. Assisted in preparing meeting notes and participation summaries for HR policy working groups. Handled file audits and archive preparation in preparation for internal compliance reviews. Participated in welfare activities and orientation events aimed at improving workplace culture. Education & Certifications • • • • Certificate in Workflow Management - Asana Academy, 2025 Certificate in Virtual Assistance - ALX, 2024 Bachelor of Business Management (HR Option) - Mount Kenya University, 2019 Diploma in Human Resource Management - Mount Kenya University, 2015 Key Skills & Tools • • • • • • Human resource administration Recruitment & onboarding Employee records management Office administration Quality control & compliance Client relations & communication • • • • • • • Virtual assistance & scheduling Research support Report writing Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Google workspace Survey tools: ODK, Survey-to-Go Data entry & digital filing REFEREES Available upon request.