Mary Ritchie

MARY RITCHIE They/them Community Manager and Copywriter CONTACT --Clippings.me/maryritchie Carrer de Marina, 325 Barcelona, Spain EDUCATION ABOUT Resourceful, imaginative, and driven community manager whose expertise includes identifying, troubleshooting and resolving customers' issues. Successfully boosted traffic and visibility for growing brands and collectives. Dedicated to amplifying femme and LGBTQ voices in professional environments. PROFESSIONAL EXPERIENCE 2022 Vime Digital, Barcelona SOC SEO-tailored articles covering gaming and tech Delivered 40 articles monthly (~30,000 words). On-site content including web and social media. Barcelona, Spain SEO and Content Writing 2020 Carlos III Collaborated with PR team to construct a clear vision for company rebranding. Researched new topics, including tech updates, to craft relevant and useful content. Madrid, Spain Film Studies 2016 Louisiana State University Baton Rouge, LA, USA Creative Writing and Film Studies Summa Cum Laude- - - LANGUAGES English Spanish Observatorio del Placer, Barcelona Community Manager Long May Love Rule, Mexico City Social media and web content for an artisanal jewelry brand. Created a dynamic content strategy that used challenges, polls, and giveaways to boost visibility. Increased sales by 40%. Spanish and English. SOFT SKILLS Problem solving Communication skills Adept in technology Collaborative Queer and feminist perspective Community Manager Interactive and informative social media content for sex positive workshops and events. Answering and advising potential attendees' questions to ensure they have the best experience. Used Hootsuite to schedule across platforms, including Instagram, Twitter, and Facebook. Spanish and English. Average CSAT: 98%. HARD SKILLS Customer Service Data Entry Research Troubleshooting Content Strategy Copywriting Copywriter - Freelance Writer Social and web content creation regarding art, media, travel, food, gaming, and tech. Spanish and English.