Mary Revannie Ugaddan

 Mary Revannie Ugaddan Address: Brgy. Tinago, Ozamiz City, Misamis Occidental Hp: - Email:- PERSONAL PROFILE I am highly skilled in the use of computers and the Internet, including Microsoft Office, Internet searches, and basic troubleshooting computer software and hardware. I learn very quickly, possess excellent English verbal and written communication skills and type approximately 50-52 words per minute. Age: 36 y/o Date of birth: 06-SEP-1984 Nationality: Filipino Marital Status: Single Religion: Christian Language: English Expected Salary: $700 WORK EXPERIENCE Freelancer Customer Service Representative. Sep2020-Nov2020 Industry:Home-based/ E-commerce (Smart Balls) Worked with a team and provided support to customers via live chats and Email. This was a part time role, maximum of 20 hours per week Tools Used: WIW, Slack, Intercom Freelancer Customer Service Representative. Oct 2020-Dec 2020 Industry:Home-based/ E-commerce (Hearing Aids) Worked with a team and provided support to customers through Phone Calls and emails. This was a Full time Holiday position for the Black Friday and Cyber Monday events. Tools Used: Time Doctor, Aircall, Shopify and Georgias Concentrix Philippines Customer Service Representative. Feb 2019- Feb 2020 Industry:Call Center / IT-Enabled Services / BPO Specialization: Technology and Communications/IT Handled US clients through chat and phone calls and assisted billing inquiries, basic troubleshooting, upgrading plans, upselling for their TV, Internet and Mobility/Postpaid services. I was also part of the Retentions Team. Interglobe Technologies Travel Consultant. Jun 2017-Jan 2018 Industry:Call Center / IT-Enabled Services / BPO Specialization: Hotel Management Handled accounts for a hotel group known globally. Assisted customer in hotel accommodations and room reservations through email, chat and phone calls. Also been a part of a special team for escalations/complaints. Sykes Asia Inc. | National Capital Reg, Philippines Financial Account Representative. Aug 2015 – Dec2016 Industry:Call Center / IT-Enabled Services / BPO Specialization:Finance - Corporate Finance/Investment/Merchant Banking US Finra Series 6 Licensure Exam Passer US Finra Series 63 Licensure Exam Passer US Finra Series 6 Licensure Exam Passer-General Industry/Products Exam US Finra Series 63 Licensure Exam Passer -State Securities Law Exam Assists US clients regarding their investment accounts, IRAs, and variable and fixed annuities. Maintain a high level of professional relationship with clients as well as their advisors. EnglishLinks.com | National Capital Reg, Philippines Online ESL Teacher. Feb 2014 - Jun 2015 Industry:Education Specialization:Education Role:Lecturer Position Level:1-4 Years Experienced Employee Teaches Korean students English grammar online. Prepares lessons and homework daily. Students range from preschoolers up to working individuals. Teletech | National Capital Reg, Philippines Financial Account Representative. Feb 2013 - Jan 2014 Industry:Call Center / IT-Enabled Services / BPO Specialization:Banking/Financial Services Role:Corporate Banking Assist customer with their banking inquiries. Transfer funds from one account to another. Troubleshoot regarding the customer's online banking queries NCO (RMH Teleservices Asia Pacific, Inc.) Collections Agent. Jan 2010 - Feb 2011 Industry:Call Center / IT-Enabled Services / BPO Specialization:Banking/Financial Services Position Level:1-4 Years Experienced Employee Soft skip tracing, offer concessions to cardholders who were a few months late on their payments. Process debit, credit card and check payments on a program like Speedpay. EDUCATION DETAILS COLLEGE:Technological University of the Philippines Professional Certificate/NiTEC in Engineering (Electrical/Electronic) | Philippines Department of Science and Technology Scholar SY:- SECONDARY: National College of Business and Arts Higher Secondary/Pre-U/"A" Level in High School Diploma | Philippines SY:- Character References Ms Aliya Batara HP: - Position Team Leader Account AT&T Mobility Video Broadband Company Concentrix Mr. Van Pagaduan HP: - Position Control Analyst Account Wells Fargo Company Wells Fargo Philippines Mr. Jerald SantosHP: - Position Subject Matter Expert Company Concentrix