Mary Reah Jane Raguindin

MARY REAH JANE C. RAGUINDIN #40 Espiritu St. BBB Valenzuela City Mobile: - E-mail:- CAREER PROFILE: Collections specialist more than 6 years of experience in debt collecting and understanding client’s financial status. Highly competitive, self-starter who is organized well disciplined,and goal oriented.With excellent communication and computer skills demonstrated by ability to work with people of diverse backgrounds and welcome the challenge of solving problems. Skills: -Telephone and Proprietary Call Center -Navigating multiple Systems -Skip Tracing -Research -Microsoft Access -Microsoft Word -Microsoft Excel EDUCATION: Tertiary: Adamson University Ermita, Manila Philippines Bachelor Of Science In Nursing (2004 – 2008) Secondary: Adamson University Ermita, Manila Philippines (2000 – 2004 ) PERSONAL DATA: Birth Date : June 06, 1987 Birth Place : Manila Age : 27 Civil Status : Single Height : 5’5” Weight : 60 kilos Religion : Catholic Languages: Filipino & English CORE COMPETENCIES: - Managing a ledger of debt for banking and telecommunications clients. Locating customers through extensive research in public database for additional information on them and for the purpose of debt recovery. Understanding customer’s financial status and creating a best possible arrangement/payment plan for them. Has knowledge in basic programming and creating simple database. Driving the development of superior customer service and high performance. Leading workflow distribution and floor management to ensure service levelsare satisfied. Hiring, training/developing, motivating, coaching, evaluating and retaining qualified staff. Maintaining service, talk/wrap time, data, and both client and consumer satisfaction levels. WORK EXPERIENCE: BARCLAYS BANK Cybergate Tower1 Boni, Mandaluyong City Philippines (April 2012 – September 2014) Position: Account Manager -Collecting past due payments, we make sure that the account is current,no pending bill so that the card holder would be able to use his/her card in their most convenient way. -Waiving late fees (case to case basis) -Disputing the unnecessary charges -Payment program (upon approval, depends if the account is eligible.) -Misapplied payments -Creation & Analysis of monthly financial statements, SYKES ASIA (formerly ICT MARKETING SERVICES INC.) 3RD Floor Worldwide Corporate Center Shaw Blvd, Mandaluyong CityPhilippines (September 2008 – January 2012) Position: Collections Specialist -We collect past due Car payments specifically for GM Cars. -Handled a high influx of outbound/inbound calls within a dynamic call centerenvironment. -Exercised strong interpersonal communication skills with customers and department personnel. -Managed multiple priorities and maintained effective results in a quota driven workplace. References: Len Mendoza (Senior IT Associate) :- Kate Margoth Azarcon Pili (Customer Relationship Manager) :- Gerald banglos (Collections Specialist) :-