Mary Raby

​Mary C. Raby​ ​Customer Service | Technical Support Agent | Virtual Assistant | Dispatcher​ ​ xperienced Virtual Assistant and Dispatcher with a strong background in customer service, technical​ E ​support, and administrative coordination. Skilled in handling high call volumes, dispatching technicians​ ​efficiently, managing work orders, and ensuring timely updates to clients. Proven ability to multitask in​ ​fast-paced environments, resolve issues professionally, and deliver outstanding service across various​ ​industries. Adept at using CRM and dispatching systems to streamline operations and enhance service​ ​delivery.​ ​Professional Experience​ ​ irtual Assistant - Dispatcher​ V ​BruntWork Singapore Pte. Ltd​ ​04/23/2025 - 10/23/2025​ ​​ ● ​●​ ​●​ ​●​ ​●​ ​ nswer incoming calls and assess the situation​ A ​Create work orders with details of the job​ ​Use the system to dispatch the appropriate technician​ ​Provide customer updates and manage expectations​ ​Deliver exceptional customer service​ ​ irtual Assistant - Receptionist​ V ​VPM Solutions​ ​12/09/2024 - 03/09/2025​ ​●​ A ​ nswer and direct calls from the company phone lines to the required company employees and​ ​contractors​ ​●​ ​Assist callers with questions and work to resolve them for both the HOA and Residential divisions.​ ​●​ ​Assist Property Managers via calling vendors, tenants, or owners, including work such as:​ ​o Entering invoices​ ​o Contacting tenants for lease renewals​ ​o Contacting tenants for delinquency and rent payments​ ​o Coordinating and scheduling work orders for maintenance​ ​o Assisting in back-office operations for reports and data generation​ ​ echnical Support Agent​ T ​Alorica Teleservices Inc​ ​06/24/2018 - 02/19/2025​ ​●​ C ​ onnect with customers to help resolve and find solutions to customer issues of a technical​ ​nature.​ ​●​ ​Collect information, investigate issues, or diagnose and troubleshoot problems.​ ​●​ ​Research and resolve issues within the scope of responsibility.​ ​●​ ​Obtain, enter, and verify customer information in designated systems.​ ​●​ ​Maintain in-depth knowledge of the assigned client’s products and services.​ ​●​ ​Responds to requests and calls/chats from customers related to client-specific programs and​ ​products.​ I​dentifies and responds to customers’ needs based on designated procedures for accounts/clients.​ ​Makes attempts to resolve issues and de-escalate issues of irate or dissatisfied clients.​ ​Escalates calls/chats to supervisor when necessary and appropriate.​ ​Responds to requests for assistance and/or possible processing of credit card authorizations.​ ​Tracks call-related information of each call received for auditing and reporting purposes.​ ​Provides feedback reports on call/chat issues related to downtime and/or training issues.​ ​May perform other client-specific duties as necessary and required by program/account.​ ​Responsible for understanding and complying with all policies, procedures, and regulations relating​ ​to job duties.​ ​ ​ ​Perform other duties as assigned by management.​ ● ​​ ● ​●​ ​●​ ​●​ ​●​ ​●​ ​●​ ​●​ ​ irtual Assistant - Data Entry​ V ​Upwork​ ​Nov 1, 2021 - Nov 4, 2021​ ​​ R ● ​ esearch job on education app​ ​●​ ​https://www.upwork.com/freelancers/~0102e3c6fd1a624808?mp_source=share​ ​ irtual Assistant - Data Entry​ V ​Upwork​ ​Oct 29, 2021 - Nov 4, 2021​ ​​ R ● ​ esearch and data entry for a kid learning app​ ​●​ ​https://www.upwork.com/freelancers/~0102e3c6fd1a624808?mp_source=share​ ​ irtual Assistant - Data Entry​ V ​Upwork​ ​Oct 26, 2021 - Oct 29, 2021​ ​​ R ● ​ esearch and data entry for a kid learning app​ ​●​ ​https://www.upwork.com/freelancers/~0102e3c6fd1a624808?mp_source=share​ ​ irtual Assistant - Data Entry​ V ​Upwork​ ​Oct 24, 2021 - Oct 25, 2021​ ​​ R ● ​ esearch and data entry for a kid learning app​ ​●​ ​https://www.upwork.com/freelancers/~0102e3c6fd1a624808?mp_source=share​ ​ irtual Assistant - Data Entry​ V ​Upwork​ ​May 2, 2021 - May 2, 2021​ ​​ 2 ● ​ 5 screenshots of the website link​ ​●​ ​https://www.upwork.com/freelancers/~0102e3c6fd1a624808?mp_source=share​ ​Virtual Assistant - Data Entry​ ​ pwork​ U ​Apr 27, 2021 - Apr 29, 2021​ ​​ G ● ​ ive 25 screenshot .jpg images from the website link​ ​●​ ​https://www.upwork.com/freelancers/~0102e3c6fd1a624808?mp_source=share​ ​ irtual Assistant - Data Entry​ V ​Upwork​ ​Apr 23, 2021 - Apr 29, 2021​ ​​ P ● ​ DF editing text work​ ​●​ ​https://www.upwork.com/freelancers/~0102e3c6fd1a624808?mp_source=share​ ​ ales Representative​ S ​Alorica Philippines Inc​ ​01/15/2018 - 06/23/2018​ ​●​ R ​ espond to incoming customer billing inquiries by following the techniques provided and approved​ ​by training.​ ​●​ ​Connects with existing and potential customers and aims to turn every call into a sales opportunity.​ ​●​ ​Effectively handle various incoming sales call/e-mail inquiries within established periods.​ ​●​ ​Promotes and sells client products and services by emphasizing product features based on​ ​customers' needs.​ ​●​ ​Basic comprehension of the product and familiarity with a Windows-based environment.​ ​●​ ​Utilizes computer systems to verify and document customer requests.​ ​●​ ​Escalates calls to supervisor when necessary and appropriate.​ ​●​ ​Track and report processes aimed at identifying specific service issues resulting in the quick​ ​resolution of identified issues.​ ​●​ ​Deals and Coordinates with co-agents, client callers, and operations/productions/team managers​ ​ ontact Center Agent​ C ​i-Tech Global Solutions Inc​ ​04/2016 - 12/2017​ ​●​ A ​ ttends to inquiries from the Company's customers regarding products and services of the​ ​company's clients.​ ​●​ ​Handles requests and complaints within the standard service quality set by the company.​ ​●​ ​Project a professional company image through phone interaction.​ ​ n-The-Job Training And Placement Services​ O ​Arriva Medical Philippines​ ​05/2015 - 08/2015​ ​●​ A ​ completion of a minimum of two hundred forty (240) hours as required in the Business Process​ ​Outsourcing Elective under the K-12 Modelling Program.​ ​Certificate​ ​EF SET English Test​ ​Completion Date:​​Jan 17, 2025​ ​Certificate Code:​​Frf87W​ ​Certificate Link:​​https://cert.efset.org/Frf87W​ ​DiSC Training​ ​Completion Date:​​Sep 6, 2024​ ​Certificate Code:​​66dad8ee3f12891e50018eb1​ ​Certificate Link:​​https://sg.docworkspace.com/d/sIOaJ5cCYAu-E6rsG​ ​Education​ ​Bachelor's in Business Administration, Major in Marketing Management​ ​Arellano University​ ​2024 - 2025​ ​Senior High School Diploma​ ​University of Makati​ ​2014 - 2016​ ​Junior High School Diploma​ ​General Pio Del Pilar National High School​ ​2010 - 2014​