Mary Pauline Javier

Pauline Javier Dedicated Administrative Assistant, Legal Assistant, Reports Analyst, Project Manager, Marketing Manager, Collections Manager, Client Liaison, Customer Service HERE'S MY STORY: A competent team player who enjoys taking initiatives and has an enterprising and creative way of completing projects, bringing over 12 years of administrative experience to the table with expertise in reporting analytics, data management, and client services. She has a natural ability as a problemsolver who works well under pressure providing a broad range of administrative duties and has gained an excellent reputation amongst colleagues for her commitment to service, always willing to undertake tasks regardless of her scope of role. HOMEBASED EXPERIENCE Marketing Manager THE VAM GROUP | GROWTH MARKETING AGENCY JANUARY 2025 - JULY 2025 TOP SKILLS Project Management CRM Management Task Automation Reporting and Analytics Administrative Support Email Management Email Marketing Calendar Management Paralegal Tasks Legal Assistance Document Drafting Correspondence Drafting Efiling of Court Pleadings Liaising with Clients Excel Customer Service Cold Calling Collections / Receivable Management Social Media Management Marketing Management Video Editing Content Strategy / Management Community Management LET'S CHAT: Email:-Mobile: - Address: 3rd Floor Unit N Teodora Residences, Bagong Calzada, Ususan, Taguig, 1632, Philippines Portfolio: https://bit.ly/PORTFOLIO_PAUJAVIER Linkedin: www.linkedin.com/in/marypauline-javier- Onlinejobs.ph: http://bit.ly/PaulineJavier-OLJ Hubstaff talent: https://hubstafftalent.net/profiles/marypauline-javier FB: www.facebook.com/paulee.cayetano -Overseen daily operations, SOPs, and project workflows -Conducted final quality checks on websites, automation workflows, and digital assets before client handoff. -Streamlined internal systems using tools like Trello, Asana, Zapier, Hubstaff, Slack, and Google Workspace. -Managed client onboarding. -Facilitated All Hands Meetings. -Maintained strong client communication and reporting structure, improving client satisfaction and retention. -Supported recruitment and onboarding of new team members with a focus on training and efficiency. -Improved team onboarding process, cutting training time by 40% and boosting task turnaround speed by 25% through optimized SOPs and role clarity. -Reduced task turnaround time by 30% through process automation and SOP improvements, increasing overall team productivity and client delivery success. Legal Administrative Assistant / Operations Support / Marketing Manager / Billing Manager / Client Liaison THE MURPHY LAW FIRM DECEMBER 2020-OCTOBER 2024 -Provided general administrative support to the team. -Assisted the office manager in overseeing overall company operations. -Lead the billing team in managing account receivables. -Provided reporting and analytics for the company’s overall performance including financials. -Liaised with clients, court staff, and company staff managing inquiries, billing concerns, account management, and customer support. -Coordinated between departments (legal, administrative, marketing, intake, billing, social media) for strategic planning and operations management. -Supported the CEO and executives in various projects and initiatives by conducting research, gathering data, and coordinating tasks to ensure timely completion. -Organized and maintained large volumes of documents for client files. -Drafted, edited, and proofread contracts, pleadings, and court orders. -Managed efiling. -Identified issues in administrative processes for operational efficiency, business strategy, and conflict resolution. -Utilized legal research databases, case management software, and document management systems -Implemented, configured, and maintained the CRM system to optimize customer data management. REFERENCES: Brian Chernicoff Owner Barrier Imports NY - Corey Smith CEO Paradigm Development Group-Lhalaine De Jesus Reports Coordinator Concentrix --Joan Gocalin Business System Consultant Wells Fargo -- -Coordinated and managed attorney calendars, including scheduling court appointments, meetings, and the like. -Assisted in organizing and coordinating meetings, including preparing agendas, taking minutes, and following up on action items. -Handled incoming calls, emails, and correspondence on behalf of the CEO, prioritizing urgent matters and drafting responses as necessary. -Assisted in the development and implementation of marketing strategies. -Supported the creation and distribution of marketing materials such as brochures, flyers, newsletters, and digital content. -Assisted in managing social media platforms (e.g., Meta, Instagram, LinkedIn, TikTok, Google MyBusiness) by overseeing the content calendar, strategy, and posting. -Helped maintain and update the company website with fresh content, images, and promotions. -Conducted market research and analysis to identify trends, customer preferences, and competitor activities to stay updated on industry trends, best practices, and emerging technologies in marketing and travel. -Collaborated with the sales team to develop marketing materials and campaigns that support their efforts in attracting new clients and retaining existing ones. Executive Assistant / Marketing Assistant FLYWORLDCLASS.COM SEPTEMBER 2021- OCTOBER 2022 -Coordinated and managed the CEO’s calendar, including scheduling appointments, meetings, and travel arrangements. -Arranged travel itineraries, including flights, accommodations, transportation, and other logistics, ensuring seamless travel experiences for executives. -Handled incoming calls, emails, and correspondence on behalf of the CEO, prioritizing urgent matters and drafting responses as necessary. -Provided general administrative support, such as preparing reports, presentations, and documents, organizing files, and maintaining office supplies. -Assisted in organizing and coordinating meetings, including preparing agendas, taking minutes, and following up on action items. -Maintained positive relationships with clients, partners, and stakeholders, handling inquiries, resolving issues, and providing exceptional customer service. -Supported the CEO and executives in various projects and initiatives by conducting research, gathering data, and coordinating tasks to ensure timely completion. -Managed expense reports, reimbursements, and financial records for the CEO and executives, ensuring accuracy and compliance with company policies. -Handled sensitive information and maintain confidentiality in all interactions and dealings. -Assisted in the development and implementation of marketing strategies. -Supported the creation and distribution of marketing materials such as brochures, flyers, newsletters, and digital content. -Coordinated with internal teams and external vendors to ensure timely delivery and quality of marketing materials. -Assisted in managing social media platforms (e.g., Meta, Instagram, LinkedIn) by creating engaging content, scheduling posts, and monitoring online interactions. -Helped maintain and update the company website with fresh content, images, and promotions. -Conducted market research and analysis to identify trends, customer preferences, and competitor activities and to stay updated on industry trends, best practices, and emerging technologies in marketing and travel. -Assisted in organizing and promoting travel events, trade shows, and other promotional activities. -Provided administrative support to the marketing team, including organizing files, scheduling meetings, and preparing reports. -Collaborated with the sales team to develop marketing materials and campaigns that support their efforts in attracting new clients and retaining existing ones. TOOLS: MS EXCEL MS ACCESS DATABASE MS WORD MS POWERPOINT ADOBE ACROBAT GOOGLE SHEET GOOGLE DOC GOOGLE PPT GOOGLE ANALYTICS GOHIGHLEVEL MYCASE ZAPIER ZOHO ANALYTICS ZOHO CANVA MAILCHIMP ASANA META BUSINESS TOOLS TRELLO HOOTSUITE PLANOLY TAILWIND NOTION GMAIL OUTLOOK SKYPE ZOOM Executive Assistant PARADIGMDEVELOPMENTGROUP.COM DECEMBER 2019-SEPTEMBER 2022 -Generated and analyzed CRM reports to extract insights for decision-making. -Implemented, configured, and maintained the CRM system to optimize customer data management. -Ensured data accuracy and completeness within the CRM, including regular data cleansing and validation. -Monitored customer data trends and proactively addressed potential issues. -CRM Management (GoHighLevel) -GHL set up for new clients during onboarding -Monitored workflows, and click funnels to ensure smooth system processes. -Performed minor troubleshooting tasks for workflow vulnerabilities -Collaborated with relevant departments to troubleshoot CRM system issues and propose enhancements. -Provided CRM training and support to team members as needed. -Acted as a liaison between the CEO and internal/external stakeholders. -Facilitated communication by managing emails, phone calls, and scheduling meetings. -Maintained the CEO's calendar, ensuring optimal time allocation and prioritization of tasks and meetings. -Scheduled, prepared materials for, and coordinated executive meetings, including board meetings and executive team meetings. -Maintained and organized confidential documents and files. -Tracked and managed expenses for the CEO, ensuring accurate reporting and reimbursement. -Identified areas for process improvement and implemented efficiency-enhancing solutions. Social Media Manager / Reporting & Analytics / Admin Assistant / Customer Service GARNERSGARDEN.COM JULY 2019-NOVEMBER 2020 -Monitored Hourly, Daily, Monthly, Yearly Statistics -Maintained Business' Data -Proposed and Implemented Social Media Strategy -Created Social Media Marketing Posting Calendar for Facebook and Instagram -Ensured an Engaged Community of Followers and Customers -Provided Sales Forecasting and Expense Reporting -Maintained A+ Customer Satisfaction through DM's and Comments -Managed Email and SMS Marketing Initiatives -Maintains Affiliate Marketing Platform -Able to Do Competitor Research and Analysis -Prospected and Coordinated with Influencers -Made Sure That Everyone on The Team Is Fully Aligned with Current Goals -Made Sure That Deadlines Are Met -Overseen Day To Day Business Tasks and Reports Business Impacting Events to the CEO. Social Media Assistant THESWINGJOURNEY.COM JUNE2019-JULY2019 -Scheduled posts in Facebook and Instagram -Created Compelling Graphics and Captions -Contributed in Increased Engagement Rate -Answered Customer's Queries Virtual Assistant / Social Media Assistant BROOKLYNPIPE.COM MAY 2019 – JUNE2019 -Provided Reporting and Analytics -Product Listing, Description and Research -Assisted with Inventory Reports -Social Media Management LET'S CHAT: Certificates: Email:-Mobile: - Address: 3rd Floor Unit N Teodora Residences, Bagong Calzada, Ususan, Taguig, 1632, Philippines Portfolio: https://bit.ly/PORTFOLIO_PAUJAVIER Linkedin: www.linkedin.com/in/marypauline-javier- Onlinejobs.ph: http://bit.ly/PaulineJavier-OLJ Hubstaff talent: https://hubstafftalent.net/profiles/marypauline-javier FB: www.facebook.com/paulee.cayetano VA BOOTCAMP.PH CRASH COURSE JUNE 22, 2019 https://vabootcamp.ph/certs/VACCe153.JPG WORK EXPERIENCE Sr. Representative, WFM Reporting CONCENTRIX JULY 2013 - OCTOBER 2020 -Analyzed user data needs and determined needs, resolved through automated repeatable processes. -Reviewed system capabilities, workflows, and scheduling limitations to Identify If requested programs are possible in the current system -Prepared and analyzed transparent standard reports to support business needs -Developed and enhanced spreadsheets and databases’ functionality like usage of forms, templates, and logic functions. Reports/Administrative Assistant CONCENTRIX JULY 2010 – JULY 2013 -Provided reporting needs of operations -Provided general admin support to operations -Answered Inquiries through phone, email, or chat -Accommodated clients -Handled client visit preparations -Set up meeting arrangements -Created travel and expense reports -Managed Supply Inventory and Procurement -Coordinated with suppliers and other departments Collections Specialist CONCENTRIX JUNE 2007 – JULY 2010 -Initiated calls with delinquent customers by phone or mail to collect payments and settle accounts -Followed up on delinquent accounts, updated and maintained accurate financial records Including Accounting, Receivable, and Credit Records Outbound Sales Representative EPIXTAR PHILIPPINES IT ENABLED NOVEMBER 2005 – MARCH 2006 -Made outbound customer calls to promote and sell products or services -Created, maintained, and updated a database of customers with complete information and emails Outbound Sales Representative PNI-KMPG INC MARCH 2006 – JANUARY 2007 -Initiated outbound calls with potential and existing customers -Created new clients and sold additional services to drive revenue -Recorded outbound call history and customers' response in detail. EDUCATIONAL INFO La Consolacion College Manila B.S. NURSING 3 rd Yr. First Semester 2003 INTERESTS INTERNET FOOD FASHION DANCING