Mary Oyilonye Adukwu

mary oyilonye adukwu Karu, Abuja, Nigeria   Lagos, Lagos State, Nigeria  - –- Virtual Administrative Assistance || Customer Support Specialist|| || Email Management||Appointment Setting . Professional Summary Versatile, detail-oriented Virtual Administrative Assistant and Customer Support professional with about 2 years of experience providing exceptional support and ensuring projects are completed on time and with great precision. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations while making acceptable innovations where needs call. Experienced in bringing innovative measures that enhance on-time delivery; focusing on providing top-notch client support, solution provision, and developing relationships to ensure customer loyalty and business growth. Skilled in offering exceptional organizational/administrative, fast-paced typing, and good and effective communication. RELEVANT SKILLS Virtual Assistance/Administrative Duties Good working knowledge of Communication and workspace management tools: Zoom, Loom, Slack, ClickUp, Calendly, Intercom, Picktime, Monday.com, Trello, Zoho, HubSpot, Zendesk, Google Suite, etc. Communicated innovative approaches and procedures that would increase the efficiency of processes and products to increase our retaining/ managing/ recovering records. Ensured office equipment run smoothly and properly and manages the applicable inventories, orders/replaces equipment, and supplies. Created a more efficient monitoring process that enabled the quick identification of items and materials that needed to be restocked. Maintained a detailed calendar to coordinate schedules, tasks, and appointments, book/set up meetings, with a view of time-zone differences, and send prompts and reminders. Good knowledge of report writing, research, and recommending efficient and industry-related findings. Performed other administrative duties, data management, and support to enhance the smooth running of the office. Customer Support Effectively managed contract, achieving customer's expectations and 40% Upsell Achieved Built -back customer trust, achieved vendor of choice from 30% - 60% engagement Provided outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations. Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude. Coordinated outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed support; while keeping tabs on clients' needs, activities, and expectations to ensure satisfaction for client retention. SALES & MARKETING Collaborates with the sales team to implement as well as analyze sales and marketing initiatives to drive revenue. Strong knowledge of various email marketing tools: birdsend, Sendinblue, Mailchimp, Keap, etc. Reach out to leads, increase and build a pipeline of prospective customers and manage interface. Upsell customers through the recommendation of products that meet their specific needs Business Growth Adept at expanding business, services, and product portfolios, while sourcing new business frontiers and developing relationships. Has strong business acumen working with both start-up ventures and experienced businesses to expand opportunities and boundaries and build profitably. Leadership and Management Ability to influence, attract, build relationships, and retain talents; coach, develop and support employees at all times, and professionally to yield a great team, facilitate teamwork, and eventual success. Communication Excellent written and verbal communication skills, with the ability to communicate subjects to a diverse audience. Work History 02/2013 to 11/ 2015 Administrative Assistant/Customer Support Agent RAZ RESOURCES LIMITED 04/2022 to current Sales /Marketing /Business Dev. Manager ICEGLEAMZ LAUNDRY AND CLEANING SERVICES Education Bachelor of Science: Political Science Federal University, Lafia - Nasarawa State Training and Certifications Digital Witch Support Community - On-demand IT Skills Customer Support Technical Support CRM/Workflow Softewares (Hubspot, Freshdesk, Trello, Calendly, Picktime, ClickUp, Monday.com, Zoom, Google Meet, Intercom, Loom, Slack etc) Email Management Appointment Setting Sale Telemarketing Cold Calling Client Management Telephone Etiquette Airbnb Communication Skills