Mary Okafor

Mary Okafor New York, NY, 10001, US-- Work Experience January 2016 - August 2018 J.C. Penney Corporation, Inc., Customer Service Representative (remote) Ensure correct reverse logistics procedures Ensure customer satisfactory and repeat business Reading from scripts and handling changes in policies or renewals Keep periodic balance sheets of amounts and numbers of transactions Maintain records related to sales Provided excellent service to customers with shopping needs Placed special merchandise orders for customers February 2019 - May 2020 Keller Williams Realty, Inc., Data Entry Clerk (remote) Processing data entry of all new agents -Review contracts and listings for accuracy Generated and maintained spreadsheets for daily sales expenses Assisting with end of month transmittals Do a lot of data entry in order to make boss' life Ensure all documentation was current and accounted Assisted in setting up monthly training meeting for the sales agents Recorded the meeting with clients and agents Formatting accounts spreadsheets, scanning and faxing, address book updating and data entry/research within programs such as Agent Office and MLXchange -Maintaining filing system for contracts and listings Constructed e-mails to about 3,000 past and current clients in the neighborhood Terravita to advertise the present house listings in the neighborhood Education 2015 University of California, Los Angeles, Bachelor's Degree in Business Administration and Management