Mary Ogba

Welcome to my profile! ☺️ ☺️

I am  Mary Ogba, a dynamic and results-driven Customer Support/Virtual Assistant  with over 6 years of experience, delivering exceptional service and resolving complex issues across both freelance and corporate environments. My passion lies in helping businesses thrive by ensuring top-tier customer experiences and streamlining operations for maximum efficiency.

Throughout my career, I have have honed my skills and I excel in:

-Customer Support & Service Excellence: Adept at handling high-pressure situations and delivering prompt, effective resolutions.

-Multi-Channel Communication: Expertise in managing customer interactions across phone, email, and live chat platforms.

-CRM Software Proficiency: Skilled in using tools like Salesforce, Zendesk, and HubSpot to track and resolve customer issues.

-Data-Driven Decision Making: Leveraging data to enhance customer experiences and inform strategic decisions.

-Time Management & Organization: Efficiently prioritizing tasks to meet deadlines and maintain high productivity.

-Problem Solving & Conflict Resolution: Strong ability to identify pain points and implement effective solutions.

-Team Collaboration: Working seamlessly with cross-functional teams to achieve common goals.

-Continuous Improvement: Committed to personal and professional growth through continuous learning and development.

-Virtual Assistance: Providing administrative support, calendar management, and task coordination to ensure smooth operations.

Tools I am proficient in:

Email Platforms:

-         Gmail

-         Outlook

-         Zoho Mmai

Live Chat Tools:

-         Zendesk Chat

-         Intercom

-         LiveChat

-         Drift

Video Conferencing Tools:

-         Zoom

-         Microsoft Teams

-         Google Meet

-         Skype

Messaging Platforms:

-         Slack

-         Microsoft Teams

-         WhatsApp Business

-         Telegram

Customer Relationship Management (CRM) Tools:

-         Salesforce

-         HubSpot CRM

-         Zendesk

-         Freshdesk

Project Management & Collaboration Tools:

-         Trello

-         Asana

-         Monday.com

-         Basecamp

Social Media Messaging:

-         Facebook Messenger

-         Twitter DM

-         Instagram Direct

I am passionate about learning, growing, and contributing positively to those around me—i am a quick learner,and can adapt seamlessly to new challenges and technologies, my strong attention to details, commitment and excellent communication skills makes me the reliable professional for efficient and reliable support .

You’ve just connected with an enthusiastic and dedicated professional ready to make an impact. Let’s collaborate to drive success—send me a message, and let’s connect!