Mary Odoba

Mary Odoba Email:-Phone:-,- Location: Abuja, Nigeria. Professional Summary With more than seven years of combined experience and expertise in Business Administration, HR support, Transcription, and ICT services, I am incredibly flexible and well-organized, and I have proven to be able to manage office operations, help executive leadership, and provide remote support with a strong command in administration, support, and results delivery. I have demonstrated exceptional cooperation, stakeholder management, and communication skills, and I am a tech enthusiast and CRM software expert. I'm presently searching for opportunities to put my extensive background in Business management,Executive & IT support, to valuable use. Work Experience HR/Admin Assistant / Feedback Officer Dews and Petals Limited 2024 – 2025 ● Provided comprehensive HR & administrative support to the HR department and to management, assisting with recruitment, onboarding, and employee records management. ● Assisted with payroll processing and employee performance supervision. ●Coordinated quarterly appraisal for employees and metrics to be employed. ● Responsible for the employee leave tracker(Implemented the policy), managed attendance trackers and employee mail requests. ● Maintained confidentiality/discretion in handling sensitive HR/Admin data with integrity. ● Prepared rotational work calendar for customer service agents, monitored their calls occasionally and supervised their work ● Handled feedback calls. Reached out to clients to get their feedback/ratings on our services rendered. Handled complaints and escalated sensitive issues. ●​ Handled procurement of all office requisition. ●​ Managed company’s imprest account and daily expenses and kept an up to date spreadsheet record of transactions. Transcriber, Contributor (Remote, Part-Time) INTRON EMR 2021 – Present ● Transcribe medical records and reports from audio recordings with accuracy and efficiency. Speech to text, text to speech. ● Ensure timely delivery of transcriptions while maintaining a high level of attention to detail and confidentiality. Administrative Manager Upfront Care Pharmacy and Stores, Abuja 2022 – 2023 ● Oversaw the day-to-day administrative operations of the pharmacy, ensuring smooth business operations. ● Managed financial documentation, invoicing, and vendor relationships. ● Supported inventory management and ensured timely order fulfillment and stock levels. ● Coordinated staff schedules and maintained a productive work environment. Administrative Officer/Personal Assistant to MD Sosega Nigeria FZE, Calabar Free Trade Zone, Cross River State 2015 – 2020 ● Provided high-level administrative support to the Managing Director, including calendar management, travel arrangements, and document preparation. ● Assisted in project coordination, reporting, and presentations for internal and external stakeholders. ● Managed correspondence, schedules, and ensured effective communication between departments. ● Handled filing systems, data entry, and confidential documentation with care. ICT Support Personnel Calabar Free Trade Zone, Cross River State 2014 – 2015 ● Provided technical support for office systems, hardware, and software issues. ●Assisted with network maintenance, troubleshooting, and user training. ● Ensured all employees had access to necessary IT resources for productivity. ● Supported the installation and configuration of computer systems and office technology. Volunteer, Environmental Protection CDS Group 2014 – 2015 ● Participated in environmental protection activities, including clean-ups and awareness campaigns. ● Contributed to team coordination and managed various logistics for environmental projects. ● Gained experience working in collaborative team settings and engaging with local communities. Skills ● Business Management & Administration: Skilled in office operations, organizational tasks, and supporting leadership teams. ● Administrative Support: Proficient in calendar and spreadsheet management, invoicing, filing, and data entry. ● Accounting Procedures: Experienced in managing accounts, invoicing, and bill remittance. ● Office 360 Suite: Advanced user of Microsoft Office (Word, Excel, PowerPoint, Outlook). ● CRM Software Proficiency: Salesforce, Atrex, ZohoBooks. ● Teamwork & Stakeholder Management: Strong ability to work collaboratively and manage relationships with key stakeholders. ● Effective Communication: Excellent customer service and interpersonal communication skills. ● Reporting & Research: Experienced in preparing reports, presentations, and conducting research. ● Data Archiving & Filing: Skilled in maintaining organized filing systems and archiving important documents. ● Integrity & Learning: Demonstrates a high level of integrity and openness to learning and development. Education BSc Computer Science University of Abuja, Gwagwalada 2013 Certifications Diploma course in Human Resource Management - Udemy. References Available on Request