Mary Odoba

MARY ODOBA Executive\Virtual Assistant | Administrative support specialist | Customer Support | IT Support PROFESSIONAL SUMMARY Experienced Executive/Virtual Assistant and Customer& IT Support Specialist with 7+ years of experience supporting executives, managing administrative operations, resolving customer issues, and delivering IT support. Adept at calendar management, documentation, workflow organization, CRM tools, data handling, and efficient communication. Strong track record of improving operations, managing confidential information, and providing excellent service in both onsite and remote environments. CORE / SOFT SKILLS ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Executive & Administrative Assistance Calendar, Email & Travel Coordination Customer Support (Phone, Email, Chat) IT Support & Troubleshooting HR Support (Onboarding, Scheduling) CRM Platforms: Salesforce, ZohoBooks, Atrex Productivity Tools: Google Workspace, Notion, ClickUp Data Entry, Documentation & Reporting Process Improvement & Workflow Optimization Confidentiality | Accuracy | Remote Productivity Transcription Photography/Videoediting Proofreading PROFESSIONAL EXPERIENCE Transcriptionist — Intron EMT (September 2021 - till Date) Remote - Abuja, Nigeria ●​ Transcribed diverse audio materials—including medical dictations, interviews, and technical conversations—with 98–100% accuracy.​ ●​ Performed speech-to-text transcription, text-to-speech verification, and language translation with strong attention to context and meaning.​ ●​ Reviewed, edited, and proofread transcripts for grammar, clarity, terminology accuracy, and formatting consistency.​ ●​ Adapted quickly to new transcription updates, tools, and project guidelines while consistently meeting deadlines.​ ●​ Ensured full compliance with confidentiality and medical data protection standards.​ ●​ Recognized for reliability, speed, and strong command of linguistic and technical details Administrative & Patient Support Assistant — Crossroads OBGYN (May 2023 - Feb 2024) Remote - Houston, Texas ●​ Managed and maintained up-to-date staff records, employee files, and internal documentation with high accuracy and confidentiality. ●​ Served as a primary point of contact for patient inquiries, assisting with payment issues, billing questions, and health insurance verification. ●​ Scheduled, confirmed, and organized patient appointments, ensuring smooth clinic workflow and reduced scheduling conflicts. ●​ Supported patients with understanding coverage, co-pays, and eligibility, providing clear, empathetic guidance. ●​ Coordinated with clinical staff to ensure seamless communication between administrative and medical teams. ●​ Updated patient and operational records in clinic management systems, ensuring compliance with healthcare documentation standards. ●​ Contributed to a welcoming and efficient clinic environment through professional customer service and proactive problem-solving. Personal Assistant to the Managing Director / Administrative & HR Support Officer- Sosega FZE (Sept 2015 - Dec 2020) Onsite - Calabar, Nigeria ●​ Provided comprehensive executive support to the Managing Director, including calendar management, meeting coordination, travel arrangements, and confidential correspondence. ●​ Served as the central administrative officer, overseeing office operations, documentation, record keeping, and workflow efficiency. ●​ Supported HR functions, including onboarding, maintaining employee files, coordinating interviews, tracking attendance, and assisting with staff-related communications. ●​ Attended to clients professionally—managing inquiries, resolving concerns, and ensuring a consistently high standard of customer satisfaction. ●​ Processed bill payments, vendor invoices, and financial documentation with accuracy and adherence to internal procedures. ●​ Drafted, reviewed, and managed official correspondences, ensuring clarity, professionalism, and timely delivery. ●​ Collaborated with internal teams to ensure seamless communication and smooth day-to-day operations across the organization. IT Support & Client Relations Specialist - DNP Group (April 2024 - Sept 2025) Onsite- Abuja, Nigeria ●​ Delivered frontline IT support, troubleshooting basic technical issues, system access problems, and user errors to ensure smooth daily operations. ●​ Managed customer pipelines using Zoho and HubSpot, updating client records, tracking tickets, and monitoring service requests in real time. ●​ Conducted proactive client review and follow-up calls, gathering feedback, resolving concerns, and building strong customer relationships. ●​ Identified, sorted, and escalated technical or service issues to the appropriate internal teams to guarantee timely resolution. ●​ Fast-tracked customer orders and requests, coordinating across departments to reduce bottlenecks and ensure customer satisfaction. ●​ Assisted with system updates, password resets, user onboarding, data entry. ●​ Reviewed client case histories and maintained well-organized documentation for compliance and operational accuracy. ADDITIONAL INFORMATION Work Setup: High-speed fibre internet, quiet home office with noise-cancelling headset and power backup.