MARY OBISESAN
Client Success & Operations Specialist
PROFESSIONAL SUMMARY
Detail-oriented Client Success & Operations Specialist with experience supporting multi-channel
client interactions, booking workflows, and service operations across digital platforms. Skilled in
customer support, CRM systems, and operational coordination across short- and mid-term
rental environments.
Strong ability to manage guest journeys, resolve issues efficiently, and maintain high service
standards across fast-paced remote environments.
CORE SKILLS
Client Success & Support
Booking Management | Guest Communication | Issue Resolution | Customer Retention
Operations & Platforms
Short-Term Rentals | Mid-Term Rentals | Listing Management | Pricing Updates | Availability
Tracking
Tools
Zoho | Yardi | Bookingmood | Airbnb | VRBO | Google Workspace | CRM Systems
Professional Strengths
Attention to Detail | Time Management | Problem Solving | Communication | Adaptability
PROFESSIONAL EXPERIENCE
Nabro Furnished Housing
Client Success & Operations Specialist (Remote, USA)
Feb 2025 – Present
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Manage end-to-end guest journey from inquiry to checkout across furnished rentals
Handle bookings, extensions, cancellations, and guest communications
Update pricing and availability to support occupancy targets
Ensure listing accuracy across multiple platforms
Coordinate with internal teams to resolve operational and platform issues
Support payment tracking, documentation, and reservation processes
HotelMoney
Customer Support Team Lead (Remote, Nigeria)
Aug 2024 – Feb 2025
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Managed hotel booking support including modifications, cancellations, and inquiries
Maintained accurate CRM records and booking data
Supported onboarding of new hotel partners
Coordinated communication between guests and hotel partners
Ensured timely resolution of customer issues
VIP Express Tourism Limited
Customer Service Representative (Port Harcourt, Nigeria)
Aug 2022 – Dec 2023
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Handled client inquiries and travel-related support requests
Maintained CRM records and follow-up communication
Provided consistent customer service support for travel bookings
EDUCATION & CERTIFICATIONS
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Cabin Crew Diploma – Universal School of Aviation, Abuja
Virtual Assistant Certification – ALX
Digital Marketing Certification – Udacity
Soft Skills Certification – Jobberman
