Mary Nyokabi

MARY NYOKABI WAINAINA | Location: Nairobi, Kenya (Remote) PROFESSIONAL SUMMARY Detail-oriented Administrative Assistant with 5+ years of experience supporting high-volume operations, customer communications, and administrative workflows in fast-paced environments. Skilled in handling multi-channel communication (calls, email, chat), case documentation, and calendar coordination. Proven ability to manage multiple priorities, maintain accurate records, and deliver professional, customer-focused support. Proficient in Microsoft Office, Teams, and remote collaboration tools. SKILLS • High-Volume Call Handling & Call Routing • Case Tracking & Documentation Systems • Email & Inbox Management • Customer Support & Issue Resolution • Calendar & Attendance Coordination • Data Entry & Record Management • Microsoft Office (Word, Excel, Outlook, Teams) • Multi-tasking & Time Management • Clerical & Administrative Support • Professional Communication & Proofreading PROFESSIONAL EXPERIENCE Administrative Assistant / Virtual Assistant Freelancer.com | Remote | 05/2025 – Present • Manage high-volume client communications via email, chat, and virtual platforms, ensuring timely and accurate responses • Schedule meetings, coordinate calendars, and track attendance for clients and teams • Create and maintain detailed records and documentation systems with strong accuracy • Draft and proofread professional correspondence and reports • Monitor shared inboxes and prioritize urgent communications • Collaborate with teams via Microsoft Teams to escalate and resolve urgent matters • Support workflow organization and administrative processes in remote environments Healthcare Assistant Intern (Administrative Focus) St. Bridget Hospital | 12/2023 – 04/2024 • Handled patient registration, scheduling, and front-desk support in a fast-paced environment • Managed high-volume interactions while maintaining professionalism and confidentiality • Entered and maintained accurate data in record systems • Coordinated communication between departments to ensure efficient service delivery • Supported administrative documentation and case tracking processes Retail Business Owner (Entrepreneur) Self-Employed | 2016 – 2022 • Managed customer inquiries and communications across multiple channels • Maintained accurate sales, payment, and customer records • Handled order coordination, issue resolution, and client follow-ups • Demonstrated strong organization, multitasking, and customer service skills Administrative Assistant I Nicola Farms Ltd | 2005 – 2011 • Handled high-volume calls using multi-line phone systems • Maintained records, reports, and administrative documentation • Coordinated meetings and tracked follow-ups across departments • Supported clerical operations, including data entry and document preparation • Improved record-keeping systems for operational efficiency EDUCATION Health Care Assistant Certificate Avenue Homecare Training Institute | 2023 – 2024 Kenya Certificate of Secondary Education (KCSE) Ngarariga Girls High School