Mary N.
Customer Success & Human Resource Specialist | Author
Professional Summary
Passionate professional with 10 years of experience in Customer Service and Human Resource Management. Skilled in communication, active listening, recruitment, and employee engagement. Adept at identifying talent, fostering retention, and building meaningful workplace and client relationships. Also a published author, with works that reflect on human experiences and growth.
Core Skills
- Customer Relationship Management
- Recruitment & Talent Selection
- Employee Engagement & Retention
- Conflict Resolution & Problem-Solving
- Communication & Active Listening
- Training & People Development
Professional Experience
• LINKORG Networks Ltd – General Manager (2024 – 2025)
• Directed and coordinated company operations to ensure efficiency and goal achievement.
• Led strategic initiatives, optimized resource allocation, and improved team performance.
• Ensured alignment of organizational objectives with customer satisfaction.
• Zenith Bank PLC – Customer Service Operator (2015 – 2024)
• Delivered excellent customer service while resolving client issues and inquiries efficiently.
• Built strong relationships with clients, contributing to increased satisfaction and loyalty.
• Trained and supported new staff in client service standards and procedures.
• Perfect Event – Personal Assistant (2014 – 2015)
• Assisted in event planning and hall decoration.
• Coordinated with clients to ensure needs and expectations were met.
• Gained valuable organizational and client-relations skills.
• State School of Nursing, Asubisto – Graduate Lecturer (NYSC) (2013 – 2014)
• Lectured pre-nurses and midwives, simplifying complex topics into practical learning.
• Developed engaging teaching methods to enhance student participation and results.
Education & Certifications
- Bachelor’s Degree in Human Anatomy
- Diploma in HR People Management
Publications
- In the Season That Wasn’t Love (upcoming)
- Life in Recent Times
Additional Highlights
- Founder (in process): HumanConnect Academy, a training hub for HR and Customer Service development.
- Host of “Unfiltered with Moj”, a talk series on life, growth, and professionalism.
🔒 Contact details available upon request.
