Mary Nina Lesondra

Mary Nina Lesondra Education HANDUMANAN NATIONAL HIGH SCHOOL - Contact Center Servicing NCIII PASSER Medical Transcription NCII PASSER K-12 Curriculum UNIVERSITY OF NEGROS OCCIDENTALRECOLETOS 2021-Present Bachelor of Science in Civil Engineering Experience NATIONWIDE HEALTHCARE SERVICES FREELANCE COLD CALLER Built and maintained strong customer relationships through regular follow-ups to make sure that the customer received their benefitss. Managed the end-to-end outbound order sales process, including order processing, customer outreach, performance tracking, and issue resolution, resulting in increased revenue and improved customer satisfaction. Contact --Bacolod City, Negros Occidental, Philippines About Me Proactive with a talent for optimizing workflows and seamlessly. Committed managing to details enhancing productivity and delivering exceptional support to drive business success. Skills Management Skills Creativity Organization HEALTHCARE MARKETPLACE FREELANCE outbound Sales Representative TOUCANSTALK FREELANCE ESL TEACHER Leadership BACOLOD ESL TEACHER Adaptability - Conducted one-on-one daily lessons for 15+ students, whose first language is Chinese Assessed 10+ students' progress and verbal reports. Organized course materials and designed lessons that covered all aspects of the English language. Followed national and regional policies for teaching English as a second language. BBTOGI BACOLOD Research Skills - Built and maintained strong customer relationships through regular follow-ups, ensuring repeat business and high customer satisfaction. Managed the end-to-end outbound order sales process, including order processing, customer outreach, performance tracking, and issue resolution, resulting in increased revenue and improved customer satisfaction. Identified and resolved order discrepancies quickly, minimizing customer disruptions and maintaining trust. Critical Thinking Customer Service - - Conducted one-on-one daily lessons for 15+ students, whose first language is Japanese Assessed 10+ students' progress and verbal reports. Organized course materials and designed lessons that covered all aspects of the English language. Followed national and regional policies for teaching English as a second language.