Mary Nicole Banzil

For a year and ten months, I worked as a Virtual Assistant at an appliance store, where I generated paperwork pertaining to the store's sales and inventory. I was also in charge of responding to consumer emails and maintaining the company's website. I spent a year and two months as a Customer Service Representative at Deliveroo, where I honed my email and phone etiquette, as well as my ability to deal with irate or displeased customers. I also worked as a Veterinary Technician/Back Office Administrator at Lemonade Inc. for three months, working on files and vital paperwork related to pet insurance. I processed insurance claims and other vital paperwork by generating Microsoft Excel spreadsheets containing all patient information, such as demographics, veterinary visits, pet history, and current treatment or medication.  In addition, I am proficient in using Shopify, Gorgias, Trello, Recharge, Stamped, Zendesk, Microsoft Office, Google productivity tools, and Slack, among other tools and apps. I make it a point to make the most of these tools' features. I am used to working on many projects at once and can provide new ideas to assist your firm grow and reach its goals and objectives.