Curriculum Vitae
Mary wangechi Ndungu
P.O Box 342 Nairobi, Kenya● - ●-
Professional Summary
I am a highly proficient administrative /Customer care consultant with impeccable organizational skills, a strong work ethic, and a keen ability to streamline and organize most business administrative processes.. I have handled work such tasks as creating and managing multiple calendars, invoicing, bill pay, budgets, light bookkeeping, data entry, and more. I am currently looking for a long term project work where I can get in and impactfully contribute to the achievement of organizational goals.
I have been working in an administrative role for over 7 years and genuinely love what most feel are monotonous or tedious tasks. I'm happiest when I am achieving my goals and also learning new work skills. I have been working online for some years and I am comfortable with any time zone.
AREAS OF EXPERTISE
Administration Management
Filing
• Data Entry
• Calendar Management & Business Scheduling &
• Virtual Assistant
• Customer Service & Marketing
• Emails Management
• Office Administration.
• Bookkeeping
• Accounting
WORK EXPERIENCE
MNEVENTS
Bookkeeper 7/2019 to 12 2020
Recording transactions company sales and Payments and posting them into Rentec Direct software.
Processing payments
Conducting daily banking activities
Producing various financial reports
Reconciling reports to customers, vendors and bank statements.
SFGROUP
Virtual Assistant/Technical Support(8/2016 to 2/2019)
Identify and secure potential clients by cold-calling and e-mailing.
Create and maintain positive client relationships to build business.
Define and implement sales strategy and technique to establish marketing goals.
Used database systems to track generated leads.
Understand client’s needs and tailor products to meet client requirements.
Create innovative ways to build business from individual accounts.
Work with sales team to identify opportunities for new markets and growth.
Coordinate with sales team to revise pricing and sales incentive plan to achieve marketing goals.
Perform up-selling and cross-selling of products to clients.
Conduct effective sales presentation for potential customers.
Develop and maintain sales records of sales meetings, sales calls, new sales, closed sales, follow-up activities, etc.
Evaluate and enhance current trade shows, conventions, and other marketing events to develop new opportunities.
Provide excellent customer service by addressing and resolving customer queries/issues in a timely manner.
Develop best practices for online sales and customer services.
Ensure sales team complies with company policies, procedures and business ethics codes.
FQN COMMUNITY NETWORK
Accounts/ Virtual Assistant (01/2014 to 6/2016)
Post and process journal entries to ensure all business transactions are recorded
Update accounts receivable and issue invoices
Update accounts payable and perform reconciliations
Assist in the processing of balance sheets, income statements and other financial statements according to legal and company accounting and financial guidelines
Assist with reviewing of expenses, payroll records etc. as assigned
Update financial data in databases to ensure that information will be accurate and immediately available when needed
Prepare and submit weekly/monthly reports
Assist with other accounting projects
Received inbound calls for information regarding different companies on the Initiative panel
Made outbound calls to prospective customers to provide them with information on the organization services
Documenting and doing responsibility organizing.
Handled incoming emails and support tickets by appropriately replying to them following company policy
Key Accomplishments
• Discovered 555 new authentic research avenues which contributed to a great increase in reliable information obtainment
PROTIGA CORP.
FREELANCER, Maryland
Virtual Assistant (1/2011 to 8/2013)
Handle correspondence and respond to inbound calls from customers
Set up auto responders to manage incoming email in a profound manner
Book customers’ appointments and make follow up calls
Handle calendar management duties by coordinating executives’ schedules and appointments
Internet research as requested by the management.
Manage files in electronic forms using applications such as Dropbox and Googles Docs
Handle database building duties such as updating email or contact lists
Set up and manage social media accounts on Facebook, Twitter and LinkedIn
Publish blog posts and filter and reply to comments left on the blog
Answer support tickets to resolve customers’ problems and provide additional information
EDUCATION
Mount Kenya University, Bachelor of Commerce -Finance option. I achieved First Class Honors 2011 – 2014
Kenya Institute of Management. Diploma in Business Management. Credit. 2006 -2008
Kim –Tech G Computer College. Certificate in Microsoft Office Applications -.
