Mary Ndinda Wambua

MARY NDINDA WAMBUA P.O Box-, Nairobi, Kenya | Tel: +254 - | Email:-ICT TEACHER | IT SUPPORT TECHNICIAN IT Professional with over 12 years of experience in teaching Computer Studies and supporting secure, robust, and businesscentric IT solutions through end user support, issue resolution, software and hardware maintenance and troubleshooting to optimize network performance and information security. Proven ability to prioritize and execute critical tasks within minimal turnaround time while maintaining technical sustainability across all areas of organization. Fluent in English and Kiswahili. Core Competencies IT Tutoring | End User Support | Troubleshooting | Hardware/Software Installation & Maintenance | Performance Monitoring & Tuning | Student Progress Monitoring PROFESSIONAL EXPERIENCE Computer Teacher | Donholm Catholic Primary School January 2010 - Present Faith-based private primary school in Donholm Estate, Nairobi. Preparing course plans and teaching computer packages to pupils in Grades one to seven (48 to 55 students per class). Performance Highlights:  Delivering theoretical and practical teaching in Introduction to Computers, MS Word, MS Excel, MS PowerPoint, Coding, and Operating Systems.  Monitoring and assessing pupil progress and IT skills by administering and invigilating cluster exams in schools in Nairobi County.  Tapping into the power of ASC software to create the school timetable.  Providing IT support to help facilitate after-school programs, including projections during mass.  Serving as Editor of the school magazine (The Blossom), distributed to internal and external stakeholders. Computer Tutor | Fourth Dimension College March 2008 – June 2009 Nairobi-based college offering training in Information Technology programmes. Provided technical and theoretical instruction to students at the College. Performance Highlights:  Taught Windows, MS Word, MS Excel, MS Access, PowerPoint, Email, and Internet to classes of 8 to 10 students.  Maintained network and server uptime by performing hardware and software installation and maintenance for 28 end users.  Raised competence levels of students through tests and assessments. EARLY CAREER Sales Promoter: Coffee – Tanica Enterprise (July 2009 – December 2009) Boosted sales efforts by performing in-store activations in Naivas stores across Nairobi, coordinating coffee sampling, sales, and marketing. Receptionist – Fourth Dimension College (April 2006 – February 2008) Served as the “face” of the organization, welcoming and directing new students and visitors, and efficiently handling incoming calls. Provided administrative and clerical support through scanning of documents and printing of manuals, and managed the petty cash float. EDUCATION & TRAINING Diploma in Information Technology: IT – Fourth Dimension Computer College (February 2006 – September 2006) Diploma in Telephone Operator – Graffins College (2004) Telephone Operator and Reception Course Certificate – Nairobi Institute of Business Studies (2003 – 2004) Professional Development & Certifications HTML & Dreamweaver Training – Fourth Dimension Computer College (September 2005 – November 2005) REFERENCES Steve Kanyi Director, Webbz Institute, Nairobi Tel: +254 - | Email:-Patrick Kilonzo Assistant Manager, Postbank, Nairobi Tel: +254 - | Email:-Emmah Wanjiru Director, Bloom Nest Academy, Nairobi Tel: +254 - | Email:-