CURRICULUM VITAE
Mary
Kisiangani
Customer Service
Executive
Customer-oriented Sales Executive, committed to providing
exceptional experience by responding swiftly to customer
demands. Experienced in responding to calls and inquiries to
solve issues promptly and time management abilities. Proven
to build and solidify customer relationships, develop client
loyalty and increase customer retention.
Contacts
Work History
Address- Msa
Jan 2020 Dec 2021
Gender
Female
Date of birth
5th May 1984
Phone-
E-mail-
Skills
Customer and client
Relations.
Administrative
support.
Complaint resolution.
Creative problem
solving.
Written and oral
communication.
Order fulfillment
April 2017
- Dec 2019
ADMINISTRATIVE ASSISTANT
NACHAEL LIMITED,MOMBASA
Created and updated physical records and
digital files to maintain current, accurate
and compliant documentation.
Fielded customer questions regarding
available merchandise, sales, current prices
and upcoming company changes.
Followed up with customers about resolved
issues to maintain high standards of
customer service
Achievements
Delivered excellent customer service,
resulting in consistent customer
satisfaction.
Improved sales abilities and product
knowledge on continuous basis to provide
optimal service and achieve quotas.
Developed highly empathetic client
relationships and earned reputation for
exceeding service standard goals.
CUSTOMER SERVICE EXECUTIVE
AQUAMARK PURIFIED DRINKING
WATER,MOMBASA
Utilized proper telephone etiquette and
asked in-depth questions to immediately
find solutions to issues for customers.
Described product and service details to
customers to provide information on
benefits and advantages.
Computer literacy
Ms. Word - pro
Ms. Excel – Pro
Internet use – Pro
Provided company information and policies
to customers upon inquiry and answered
questions via phone, email or online chat.
Assessed customer service trends and
evaluated complaints to determine areas in
need of enhancement and align teams to
better meet customer demands.
Achievements
Improved customer satisfaction scores
through application of superior conflict
resolution and problem-solving skills.
Developed highly-efficient team through
ongoing coaching and professional
development opportunities.
Coordinated individual duties after careful
evaluation of each employee's skill level
and knowledge.
April 2006 SALES EXECUTIVE
- June 2007 BARCLAYS BANK LTD
•Served customers and followed outlined steps of
service.
•Handled calls per day to address customer
inquiries and concerns
Achievements
•Demonstrated respect, friendliness and
willingness to help wherever needed.
•Resolved conflicts and negotiated mutually
beneficial agreements between parties.
•Established rapport with new clients to increase
satisfaction and loyalty.
Languages
1. English
2. Kiswahili
Education
Jan 2005Nov 2005
TECHNICAL UNIVERSITY OF MOMBASA,
DIPLOMA IN SALES AND MARKETING II:
AWARDED WITH CREDIT
•Relevant Coursework Completed:
*International Marketing
*Marketing Promotion and Communication
*Effective Management of Sales
*Legal Aspects of Marketing
*Marketing Information System and Control
*Marketing Management
*Strategic Marketing Planning and Control Project
May 2004 - TECHNICAL UNIVERSITY OF MOMBASA,
Nov 2004
DIPLOMA IN SALES AND MARKETING
I:AWARDED WITH CREDIT
•
Relevant Coursework Completed:
*Sales Operations
*Marketing Operations
*Human and Public Relations
*Economics, Commercial Law
*Management Informant Systems
*Business Statistics
*Cost and Financial Accounting
Jan 1999 Nov 2002
STAR OF THE SEA HIGH SCHOOL
Completed K.C.S.E and Attained Grade point B(Minus)
Jan 1991Nov 1998
STAR OF THE SEA PRIMARY SCHOOL
Completed K.C.P.E
Interests
Rotarian
I am a member of the Rotary Club of Bamburi
,elected as Sergeant At Arms.(SAA)
My roles as SAA are to maintain orderly, dignified,
and effective Rotary club meeting, handle logistical
arrangements of a meeting and allow the President
of the club to conduct the meeting with confidence
and a rule of order.
Areas of focus of Rotary Club:
Promoting Peace
Fighting Diseases
Providing Clean Water
Saving Mothers and Children
Cyclist
Supporting Education
Growing Local Economies
Protecting the Environment
I am a member of Franyo Youth Group Cycling club,
elected as the Treasurer.
The purpose of the Group is to maintain fitness,
help youths against drugs, creating awareness to
the society on any pandemics and networking.
Referees
1)
Mr. Michael Muturi
CEO Nachael Ltd-
2)
Julie Wachuka Maina
Husbandry Officer-
3)
Austine Odiwuor
Lecturer – Kenya Coast National Polytechnic-
