Mary Mmoh

Mary Mmoh Nigeria •-• linkedin.com/in/mary-mmoh Virtual Assistant Highly organized and results-driven Virtual Assistant with over 5 years of experience in providing exceptional administrative, customer service, and project management support. Adept at managing multiple priorities, streamlining workflows, and delivering efficient solutions using industry-standard tools such as Asana, Trello, Slack, and HubSpot. Proven track record in optimizing executive operations, improving team collaboration, and enhancing customer satisfaction. Skilled in email and online calendar management, travel coordination, SEO, website design, and CRM systems, with a focus on delivering highquality support to executives and teams. Seeking to leverage these skills to support businesses in achieving their goals with precision and professionalism. WORK EXPERIENCE GoodVibes • Remote • 03/2025 - Present Virtual Assistant • Part-time • Set up and managed TikTok Shop operations, including seamless integration with CJdropshipping and other supplier systems to ensure smooth order fulfillment. • Conducted in-depth product and market research to identify trending, high-converting items tailored to target audiences, boosting shop visibility and sales. • Created and optimized compelling product listings with engaging descriptions, eye-catching visuals, and strategic keywords to enhance discoverability. • Coordinated influencer outreach and collaborations, strengthening brand presence and driving organic traffic to the shop. • Monitored performance metrics, analyzed sales data, and implemented strategies to improve conversion rates and overall shop growth. Vorentoo • Remote • 10/2023 - 03/2025 Ecommerce Virtual Assistant • Part-time • Optimized the company’s eCommerce website for Google search engines by incorporating relevant keywords, resulting in a 35% increase in organic traffic and improved search rankings within 6 months. • Provided top-tier customer support via email and chat, resolving 85% of customer inquiries on the first contact and boosting customer satisfaction by 20%. • Managed order processing, shipment tracking, and returns efficiently, reducing order errors by 15% and improving delivery timelines for a smoother customer experience. • Streamlined inventory processes by coordinating with suppliers and warehouses, ensuring 99% accuracy in stock levels and preventing delays or stockouts. • Managed product listings and descriptions using eCommerce platforms like WooCommerce and Shopify, resulting in improved product visibility and a 30% boost in sales for key product lines. • Utilized Google Analytics to track website performance, customer behavior, and sales trends, generating actionable insights that contributed to a 25% increase in conversion rates. Marex Venture • Nigeria • 04/2019 - 01/2024 SEO Specialist & Web Designer • Conducted keyword research and analysis, leading to a 30% increase in website visibility and organic search rankings for primary target keywords within 3 months. • Developed and implemented SEO strategies, resulting in a 40% increase in organic traffic and a 15% increase in conversion rate for lead generation • Designed and launched 30 dynamic interfaces for WordPress websites using custom themes and plugins; boosted user engagement by 40% and decreased bounce rate by 25%. • Provided technical support and maintenance for over 50 WordPress websites, ensuring timely security updates and performance optimizations Appen • United States • 01/2019 - 04/2019 Social Media Evaluator • • • • Evaluated 48 social media content pieces based on specified guidelines, ensuring quality and relevance. Categorized social media data from 6 platforms to support evaluation and analysis tasks Identified key trends and patterns in social media content related to specific themes or campaigns. Provided detailed feedback and insights on 50 content pieces, highlighting strengths, weaknesses, and opportunities for improvement CLP Legal • Abuja • 02/2008 - 04/2019 Admin / Front Desk Officer • Enhanced legal document processing efficiency by 30% through proficient typing (58wpm) and formatting of court documents (motions, briefs, pleadings) for 5 legal professionals • Managed legal office systems including document management systems such as Google Drive and DropBox to ensure smooth operation and data accuracy. • Provided exceptional administrative support to legal staff by handling tasks such as scheduling appointments, managing calendars, preparing travel arrangements, and processing legal fees. • Maintained accurate financial records using Wave Financials by efficiently processing invoices, payments, and other financial transactions EDUCATION HND in Business Administration and Management, General Dorben Polytechnic • 01/2010 - 12/2012 National Diploma in Administrative Assistant and Secretarial Science, General Federal Polytechnic, Oko • 01/2004 - 12/2006 CERTIFICATIONS Virtual Assistant • 09/2024 - Present ALX Customer Service Foundation • 05/2024 - Present Linkedin Customer Service: Problem Solving and Troubleshooting • 05/2024 - Present Linkedin Customer Service: Serving Customers Through Chat and Text • 05/2024 - Present Linkedin Make Basic Certification • 04/2024 - Present Make Diplôme D’Études en Langue Française DELF A2 and B1 • 07/2013 - Present Institut français AWARDS & SCHOLARSHIPS Founding Member - Prudent Ladies Organisation • 11/2021 Matron Triple Crown Award • 10/2020 Toastmasters International VP Education Recognition • 03/2020 Millennium Toastmasters SKILLS • • • • • • • • Analytical ​Skills • Attention ​to ​Detail • Automation • Bilingual ​Communications • Confidentiality • Customer ​Relationship ​Management • ​(​CRM)​ • • Customer ​Support • Administrative ​Assistance Discretion E-​Commerce Effective ​Communication Email ​Management Google ​Workspace Interpersonal ​Skills Managing ​Meetings Meeting ​Planning Problem ​Solving • • • • • • • • Project ​Management report Research Responsive ​Web ​Design Search ​Advertising SEO ​&​​Analytics Travel ​Management Troubleshooting