Summary
I finished Bachelor of Science in Electronics and Communications Engineering. In this 5
year course, I used Microsoft Word, PowerPoint, and Excel to complete projects, presentations,
and thesis, and that makes me master these office applications. The exams and activities in this
course trained me to become more analytical and meticulous.
I worked in the Outsourcing Industry for almost 2 years as Technical Support
Representative. I answered phone calls and helped US clients diagnose and resolve technical
hardware and software issues involving internet connectivity, computer, and phone service. I
had to quickly learn new systems, tools, and processes on a regular basis. This trained me to
become a fast learner and to be great in multitasking. It taught me patience and have given me
a deep understanding of what clients want and need.
I've been freelancing for almost 1 year and I had projects that required internet research,
data entry, and social media management. I took intensive training and tutorials in order to learn
and enhance the skills that I need to become the best Virtual Assistant. This includes Online
Marketing, Introduction to the Real Estate Industry, and Administrative tasks.
Education
Polytechnic University of the Philippines
Bachelor of Science in Electronics and Communications Engineering
Graduated May 2009
Employment History
Date: July 2017 - Present
Position: Freelance Virtual Assistant
Job Description: I had projects where i searched for different companies in the USA and built a
list of their contact information, I also created posters and scheduled posts in Facebook.
Employer: Project Based
Type of Business: NA
Date: February 2010 - April 2011
Position: Technical Support Representative
Job Description: I worked as a technical support representative for a high speed internet
connection provider in the USA. I helped clients diagnose and resolve technical hardware and
software issues involving internet connectivity, email, computer, and anything related to the
customer’s internet connectivity. I made sure I provide excellent hep to the customer to
maintain high customer satisfaction.
Employer: Teleperformance Philippines
Type of Business: Call Center/ BPO
Date: June 2009 - January 2010
Position: Technical Support Representative
Job Description:I worked as a technical support representative for a VoIP service provider in
the USA. VoIP phone service uses Internet connection to make and receive calls. I helped
clients diagnose and resolve issues with their phone service. I was trained to be a fast learner
and multi tasker in order to be an effective tech support.
Employer: Etelecare Global Solutions Philippines
Type of Business: Call Center/ BPO
Professional Skills
Administrative Support
Business correspondence and team collaboration
Assisting with travel arrangements
Creating presentations and spreadsheets
Online research
Calendaring/Scheduling
Booking and re-booking meetings
Use of necessary calendar and collaboration apps
Customer Service
Aiding in business development
Issue resolution
Maintaining and updating customer records
Handling customer complaints
Marketing
Creating marketing materials for online ads
Blog research and writing, Wordpress Management
Maintaining social media accounts
Search Engine Optimization and KeyWord Research
Tools:
Google Office, Calendar, Mail, Drive
Dropbox
Canva
Powtoon
Pixlr
Buffer
Mix
Wordpress
Google Keyword Planner
