Mary Margarette Dacut

Mary Margarette Dacut Senior Technical Support Mandaue City, Cebu | - |-Senior Technical Support with 5 years of BPO experience. I am an extremely motivated individual who is able to adapt well within a high-pressure work environment. Thus, I am eager to join a team of equally trained professionals to help further my career. I also possess a range of skills that would allow me to blend with your firm. As a Bachelor of Science in Information Technology graduate, I am well rounded when it comes to computer and have a background in programming too. While I am a team player, I am also fiercely competitive and I am hoping to find a company whoch will enable to showcase my skills. Finally, I am more than happy to take an even the most challenging of tasks that are presented to me. EXPERIENCE: Dec 2017 – 2018  Agent Support Group (ASG) Convergys Phils Assigned to be the technical advisor of an entire skilled team who assists customers having issues with Microsoft products such as Surface tablets and Windows Operating System.  Undergone extensive technical training on how to train an agent and some multiple management skill training.  Assisted escalated customers who want to talk to supervisors.  Trained agents through individual or team coachings to help them improve their technical and product knowledge and on how to handle customers well.  Senior Technical Support Convergys Phils Assisted inbound customers having issues with their Microsoft products and Windows Operating system  Undergone extensive technical training on how to troubleshoot Windows OS and computers.  Received active 2 chats at the same time. Did outbound calls and email support too for followup  Usually remotely accessed customers computers for a better understanding on the issue and for a faster resolution  Did an upselling for some accessories, products and services that customers may need.  Technical Support Teletech Inc Assisted inbound customers who have billing issues and who have problems and in need of fixing their cable boxes and internet  Undergone extensive training in troubleshooting cable boxes and internet cables as well as billing.  Undergone multiple trainings on how to properly assist customers.  Provided support to clients and end-users in the USA.  Certificate of Professional Education Cebu Technological University  Bachelor of Science in Information Technology Eastern Visayas State University 2014 – 2017 - EDUCATION-