Mary Maina

 Mary Nduta Maina, P.O.Box- Nairobi. Tel: Cell:-/- Email address: -PROFILE A results driven, committed and articulate sales representative with excellent communication skills and high level of customer commitment. Multi-skilled with the ability to plan and manage territory whilst maintaining and developing existing and new customers through ethical sales methods and consistent customer service. Team player, deadline oriented and a professional with extensive training in effective merchandising, sales and customer service techniques. CAREER PROGRESSION Jan 2016 to date: ALLYS BUSINESS CENTER – SALES ASSISTANT Call customers daily basis to take orders for Enaducha instant showers Communicating with vendors regarding inventory needs Forecasting purchasing trends Performing Administrative duties Customer visits to improve merchandising strategies and prices Generating reports detailing sales trends and store performances Handling customer complains Jan 2013 to Oct 2015: SKYTONE DISTRIBUTORS – SALES EXECUTIVE Achievements: Growth of sales from 20% by on boarding new clients like Naivas supermarket Managing the Key accounts maintaining and developing relationships with existing customers in person and via telephone calls and emails; acting as a contact between the company and its existing and potential markets; negotiating the terms of an agreement and closing sales; gathering market and customer information; advising on forthcoming product developments and discussing special promotions; liaising with suppliers to check the progress of existing orders; checking the quantities of goods on display and in stock; gaining a clear understanding of customers' businesses and requirements; making accurate, rapid cost calculations and providing customers with quotations; working as a part of a sales team to develop both new and existing markets Merchandising 2008 to 2012: MALIX CREATIONS-SALES REPRESENTATIVE Responsibility: Selling of Malix range of imported household items Involved in pricing strategies Attending trade shows and exhibitions when required Evaluating competitor activity and developing appropriate responses Writing accurate and informative sales report and documentation UCHUMI SUPERMARKETS LTD. 2005 to 2008: BUYING &CATEGORY MANAGEMENT (BUYING ASSISTANT) Achievements: Growth of category Margins from 30 % to 40% and Corporate customers Manage selected suppliers-Negotiations, promotions trading terms Acting as a contact between the company and existing potential suppliers Price agreements-Negotiating the terms of an agreement Price tracking in liaison with branch managers Promotions-Coming up with promotional activities for the category and incentives to drive sales. Projecting the sales of products and coming up with incentives of slow moving products and how sales can be improved. Making branch visits and reporting to head of category management Market research-Gathering market and customer information, competitor strengths and weaknesses, coming up with counter strategies. Prepare and Processing requisitions purchase orders, quotations to customers. Follow ups on corporate customer’s accounts by managing their accounts and debt collection. Ensure conformance to organization policy for all purchases, claims and orders. Price change-Negotiating variations in price, delivery and specifications. Ensuring branch delivery of goods has been done on timely basis. Managing production of promotional materials e.g. flyers, leaflets, posters by liasing with designers and printers. Stock control-checking quantities of goods on display and in stock and liasing with suppliers to check on existing orders Logistics-provides user support to staff in branches -training new employees-product knowledge, merchandising, sales forecast. 2004 -2005 : BRANCH ACCOUNTS OFFICER Achievements: Awarded the best branch in cost cutting measures and stock control. Maintaining proper branch books of accounts and monthly financial reports Verification and reconciliation of senior cashiers daily sales and summary Matching invoices Stock take preparation and variance analysis Debtors reconciliation updates Raising of invoices and vendor returns Verification of branch expenses Maintaining Strong internal control system at branch level -: CUSTOMER SERVICE OFFICER Achievements: Best Branch in customer service Attending to customers in the shop. Responding to customer queries and establishing timelines. Creating a customer data base. Customer service administration eg.responses to mail, reports, corresondenses and circulation and dispatch of finished products. Leading by example by offering quality customer service Played a lead role in provision of excellent face-to-face prospective and established without direct but minimal supervision from head office. -: MERU CALTEX SERVICE STATION. ACCOUNTS OFFICER Doing a summary of daily sales Updating accounts records Daily stock taking and reconciliation Cashiering and banking Supervising ACADEMIC QUALIFICATIONS. 2005 to 2007- Limkokwing University of Creative Technology- Malaysia Bachelor of Business Administration degree (HONS) Major: Business Administration GPA: 3.42 Order of merit: Credit - – University of South Africa – (Pre-University) attained a certificate in Bachelor of Commerce. -- Chogoria Girls High School- ‘O’ level certificate (mean grade C+) TRAINING/SKILLS 2001 to date – B2B Sales,Communication skills,purchasing expertise, material sourcing,resourcefulness 2000 -Eureka Training Consultants-Certificate in Customer Service. 1999 - Abonyahi computer college –National certificate in computer applications 1999 - Sipet college – Quick books. PERSONAL DETAILS Date of Birth: 6th December, 1980 Marital status: married Gender: Female Nationality: Kenyan Languages: English (Fluent), Swahili (Fluent), Meru (Fluent) and Kikuyu (native) INTEREST Swimming, community development, reading, traveling and listening to music. REFEREES: Edward Mwakima, Hr Assistant, Uchumi Supermarkets Limited P.O.BOX- Nairobi. Cell:- Email- Alex Wambua, Head of projects and IT Equity Bank Limited Nairobi. Tel:- Email- Mary Mwaniki, Director of Administration, Limkokwing University of Creative technology. P.O.Box- Nairobi Tel: 313031, 317718,-