Mary Lynne Varilla

Mary Lynne Varilla CAREER OBJECTIVE: To obtain a position that commensurate with my skills and knowledge and to work to the best of my capability and to help achieve the goals of the company Work Experience Contact Me- /--3516 Buenos Aires St. Sta. Mesa Manila Livian | September 13, 2023 Virtual Partner ·Listing management Transaction coordination Database Management Social Media Education Sy. 2003 Chinese General Hospital College of Nursing Blumentritt, Sta. Cruz Mla. Language English Tagalog TREC Global |- Quality Analyst ·Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies. ·Weekly Coaching with the agent IBEX Global |- Quality Analyst Character References ·Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies. ·Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs. ·Developed and maintained quality assurance procedure documentation. ·As the QA team monitors the customer interactions, they use evaluation forms to capture insights from these interactions. IMETIS Solution | 2010 Telephone Sales Representative The responsibility is to respond to incoming calls from the customers to answer questions and inquiries, provide information and handle complaints regarding the organization's products or services. Expertise Skill Microsoft Word Excel Powerpoint Ranil Cruz Quality Analyst-Lead Trec GLOBAL PHIL- Karen Villarosa Quality Supervisor IBEX GLOBAL PHIL- Catherine Garces Quality Supervisor IBEX GLOBAL PHIL. -|