Mary Lucille Rose Madrona Lee

MARY LUCILLE ROSE LEE Virtual Assistant I Operations, Administration, Recruitment, Customer Service Work Experience PLUS PLACES, INC​​ ​ ​ ​ ​ AUGUST 2023 - FEBRUARY 2026 ​ Operations Specialist ●​ Conduct market research on residential properties in California, Nevada and nearby states to support acquisition decisions ●​ Manage tenant maintenance requests and coordinate with different service providers ●​ Schedule property viewings, inspections and move-in/move out processes ●​ Create lease agreement and addendum, and responsible for seeking signatures to the assigned parties ●​ Maintain calendars for executive and operations team ●​ Perform quality assurance on the website to ensure content accuracy ●​ Provide executive and administrative support and handle special and confidential tasks TALENTSPACE CO​ ​ ​ ​ ​ ​ JANUARY 2021 - JULY 2023 Executive Assistant to the Founder | Recruitment Specialist | Team Leader – WBI Account (Concurrent Roles)​ Executive Assistant to the Founder ○​ Provided comprehensive administrative and operational support to company owners across multiple related businesses ○​ Managed and computed payroll for all employees, ensuring accuracy and timely salary disbursement ○​ Coordinated client meetings and appointments, and documented accurate meeting minutes for record-keeping and follow-up ○​ Collaborated with multiple department heads and cross-functional teams to ensure alignment and support for business objectives ​ ​ Recruitment Specialist ○​ Sourced and screened candidates using job boards, social platforms and database ○​ Managed applicants tracking ○​ Conducted interviews, evaluated candidate qualifications and endorsed them to the clients for final interviews ○​ Prepared recruitment reports, hiring metrics, training modules and workflows Team Leader - WBI Account ○​ Served as the main point of contact between the management and team members ○​ Managed the team’s KPI and monitored the team performance and individuals ○​ Provided constructive feedback and coached to improve productivity ○​ Prepared recruitment reports, hiring metrics, training modules and workflows ○​ Addressed conflicts within the team and mediated disputes fairly ○​ Identified skill gaps and provided opportunities for growth Cold Caller - Allied Capital Group ●​ Cold called leads provided by the client, introducing Merchant Cash Advances and Credit CardProcessing Campaigns ●​ Pre-qualified and processed loans ●​ Conducted follow ups and setting appointments STAFF VIRTUAL​ ​ ​ ​ ​ ​ JULY 2021- FEBRUARY 2022 ​ Marketing Operations Specialist - Tanium (Independent Contractor) ●​ Conducted contact acquisitions using Salesforce, exported the contact using different lead platforms ●​ Updated existing contacts in the tool ●​ Approved accounts request by the Sales Team ●​ Reviewing the accounts for possible duplication ●​ Assigned with Special Projects, mostly data entry related tasks SUTHERLAND GLOBAL SERVICES​ ​ ​ APRIL 2019 - JANUARY 2021 ​ Customer Service Representative Trip Advisor ●​ Assisted customers and suppliers regarding their existing bookings; amending, cancelling or processed refunds if needed through phone, chats and emails ●​ Offered tourist services and attractions to the customers through upselling and cross selling ●​ Escalated difficult customers to Tier 3 agents GRACELAND FOOD INC​ ​ ​ ​ ​ OCTOBER 2018 - MARCH 2019 ​ Management Trainee ●​ Received products from different suppliers particularly goods from the bakeshop ●​ Conducted inventories and assigned to order supplies ●​ Checked the safety and security of all the staff on the assigned stores and outlets ●​ Worked as all around staff during staff shortage (cashier, dining staff, kitchen, etc) ●​ Provided constructive feedback and coached to improve productivity of the staff BICOL JL AGRI SOLUTIONS CORP​ ​ ​ MAY 2018 - SEPTEMBER 2018 ​ System Auditor ●​ Updated SOPs and created new system processes for the warehouses and labors ●​ Served as the executive assistant of the CEO Education ​ CENTRAL BICOL STATE UNIVERSITY OF AGRICULTURE​ Bachelor of Science in Agri-ecotourism Management Pili, Camarines Sur 2014 - 2018 UNIBERSIDAD DE STA.ISABEL- PILI CAMPUS​ Pili, Camarines Sur - Skills ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Virtual Assistance Administrative Support Calendar Management CRM Management Recruitment and Talent Sourcing Lead Generation Client Communication Property Management Support Data Entry and Reporting Process Improvements Tools and Applications OFFICE TOOLS ●​ Gmail ●​ Google Drive ●​ Google Calendar ●​ Google Docs ●​ Google Sheets ●​ Google Slides ●​ Google Forms ●​ MS OneDrive ●​ MS Word ●​ MS Excel ●​ MS Powerpoint ​ ●​ Zoho Mail ●​ PDF Editors COORDINATION AND MANAGEMENT ●​ Zoom ●​ Google Meet ●​ Skype ●​ Slack ●​ WhatsApp ●​ Viber ●​ Telegram ●​ Calendly ●​ Hubspot ●​ Monday.com ●​ Trello SOCIAL MEDIA AND CONTENT CREATION ●​ Facebook ●​ Instagram ●​ LinkedIn ●​ Canva ●​ Adobe Photoshop ●​ Capcut SPECIALIZED TOOLS ●​ Salesforce CRM ●​ Zoho CRM ●​ Tenant Cloud ●​ Netlify ●​ Zoominfo ●​ Techtarget ●​ Hunter.io ●​ Nextiva ●​ Avaya ●​ Five9