Mary Louise Lat

 Mary Louise Daliposa-Lat Blk 3 Lot 24-F Hernandez Ave. San Antonio Valley 10, Paranaque City M:+63 -; H:+63 -- Position Desired Work Experience Skills Education Scholastic Achievements Training Seminar A position in a results-oriented company that seeks an ambitious and career conscious person where acquired skills and education will be utilized toward continued growth and advancement UpWork, www.upwork.com UpWork is the world’s leading freelancing website. Freelancer May 2018 – Present Duties: As CRM Business Analyst for Data Matching Project (Project ended) Provide matching criteria by identifying and providing a test set of matching results. Analyzing matching algorithms Data analysis As Quality Assurance Analyst with Customer support experience (Ongoing) Research and compare matching criteria for 3 CRM platforms Conduct assigned research to improve the functionality of the system As Digital Production (Ongoing) Coordinate project resources, team members, and suppliers using Trello Respond to client request within 1 hour Testing EDM and Spamming test using Litmus Document and standardize eDM production and browser testing processes Review candidate profile and recommend shortlisted candidates ANZ Global Services and Operations, 12/F Solaris One Bldg. dela Rosa St., Makati City ANZ Global Services and Operations is ANZ's core support division. Manager, Risk Reporting Data and Infrastructure - Wholesale March 2016 – April 2018 Duties: Manage BAU team by ensuring that processes run on schedule and expected reports are released on-time and any irregularities are cascaded properly to stakeholders Manage projects by ensuring that the deliverables are submitted on-time and are signed off by stakeholders and that issues are properly addressed. Manage the capacity and productivity of 4 developers and 1 customer support, manage their performance by providing them opportunities to showcase their talents and coach them to do better Support the strategy of the upper management and also provide insights on what is happening on the ground to be able to arrive at the best decision Migrate old MS Excel-based dashboards to Qlikview Support and guide the team through the transition of tasks from Manila hub to Bangalore hub Achievements: Improved the change management methodology of the team which lead to better and on-time submission of the deliverables. Reviewed and improved some of the BAU processes which significantly cut the run-time and touch-time of the processes and lessened the delays and issues on the reports released. Adapted the agile methodology into the existing change management methodology which further improved the change items released by the team. Improved the team’s morale. Business Analyst August 2013 – February 2016 Duties:  Project: Global Customer Registry Produce Business Mapping Documents by conducting elicitation activities such as SME interviews and data analysis Conduct pairs analysis (data matching), pairs load investigations and produce a process document for future reference and assist the production support team in investigating issues Produce the GCR BAU Operating model document by understanding how other BAU teams operates, adopting similar processes, working with the rest of the GCR team in planning for the transition Assist in formulating the GCR data quality framework Maintain the project plan for GCR Release 3 Project: DPD APEA Phase 3 Conduct analysis, recommend solutions and process improvements, prepare business requirements documents and test the solution for Institutional and Commercial divisions for the APEA delinquency report phase 3 Assist project manager with other activities with regards to driving the project Other Responsibilities: Develop the Risk Delivery SharePoint site to serve as the global team site for Risk Delivery. This served as the team’s reference site which showcased the team’s background and achievements. One of the POC’s for the Risk Services Manila People Pillar Committee. The committee is responsible for the planning and executing engagement activities and the mentoring program. Conduct training for SharePoint site administration. Headed the program committee for ANZ Family Day 2014 which enhanced leadership and people management skills. Risk Reporting Design and Development Associate Manager October 2012 to July 2013 Risk Reporting Design and Development Analyst April 2011 to September 2012 Duties: Develop solutions to automate reports via MS Excel- VBA produced on a regular basis. This includes internal and regulatory reports. Provide support to users via email, chat or phone by investigating issues and recommending solutions Other Responsibilities: Mentor and coach the new hires of the team. Technical Lead for APEA Delinquency Report project phase 1. Member of the registration committee of the ANZ Year End Party 2012 and 2013 which expanded network within the hub. GlobalQuest Consulting, #36 Stanford St., Cubao, Quezon City GlobalQuest Consulting is new team of Information Technology (IT) consulting firm created by former I.T. companies and an established international recruitment firm. Unix/ Perl Developer (Globe Telecoms) (Hired as Consultant) November 2010 to February 2011 Duties: Develop ETL via Unix shell scripts that pull and push files from one machine or database to another Develop scripts to produce extracts for Fraud Management System Reports Naxos Global Distribution Ltd, DPC Place, Chino Roces Ave., Makati City Naxos is the world's leading classical label in terms of the number of new releases and the depth and breadth of its catalogue. Business Analyst April 2010 to August 2010 Duties: Analyze customer/business needs to determine business and functional requirements and develop system specifications to solve business problems. Work with software development engineers and perform functional test and ensure that the program created meets the requirements Update the functional specifications document based on the newly implemented change Other responsibilities: Update the weekly status report of the team Perform occasional investigation for user’s concerns and apply quick fixes if necessary Accenture, Park Ave., Mckinley Hill, Taguig City Accenture is a global management consulting, technology services and outsourcing company, committed to delivering innovation. Software Engineer (Senior Programmer) September 2007 – April 2010 Duties: Project #3 – Current (Manufacturing Company) Perform middleware application support for Websphere MQ Series application by resolving Incident Tickets and creating Problem Tickets for recurring Incident Tickets Investigate, perform root cause analysis and provide possible solutions for permanent fix for Problem Tickets Project #2 (Telecoms company) Shadow for TA and ESS team with activities such as creation of ear files as requested and deployment of packages to the requested environment Project #1 (Financial Institution) Perform Level 3 Support to the client by investigating issues escalated by Level 2 support and providing recommendations on any script change Analyze business needs in order to come up with the functional and technical design before building the ETL scripts using Perl and Shell script Achievements: Conducted 2 brownbag sessions for Perl scripting Participated in the Software Configuration Management training and became an apprentice for deployment of Java packages Other responsibilities: Team Training Coordinator and Document Controller Team POC for Defect Prevention and Best Practices GXS Phil INC. (currently OpenText), RCBC Plaza Tower II, Ayala Avenue, Makati City GXS is a leading worldwide provider of business-to-business EDI and supply chain integration, synchronization and collaboration solutions. Software Engineer I (Forms Developer) November 2005 - September 2007 Duties: As a software engineer: develop new/ apply requested changes on/ fix reported defects on web-based EDI forms As Level 3 Support: investigate and resolve issues which includes but are not limited to inability to send or receive data and issues on the online form such as missing fields; and setting up and maintenance of Trading Partners (TP) and EDI community Achievements: Acted as point of contact of clients and counterparts in most projects especially during the absence of the lead Sykes, Robinson Summit, Ayala Avenue, Makati City Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. Technical Support Engineer July 2004 - October 2005 Duties: Answer inbound calls to assist US based MSN Dialup subscribers with their manual and software-based internet connection, introduce and assist with features of MSN software, and assist with email setup using MS email clients. Achievements: An average of 88% first call issue resolution and consistently received 100% Customer Satisfaction feedback from MSN Client Survey GT Solutions, Inc, Pacific Center, San Miguel Avenue, Pasig City Client Support Engineer April 2004 - July 2004 Duties: Answer inbound calls to assist US-based dialup subscribers with their technical concerns such as internet connection configuration, applying website filtering upon request and other internet related concerns; and non-technical concerns such as billing concerns. During off-peak hours, post debit card and check payments from clients. Destiny Cable-Internet., Pasong Tamo Extension, Makati City Destiny Inc., a broadband service company, is envisioned to be the largest provider of multimedia services in the Philippines. Client Support Specialist June 2003 - April 2004 Duties: Answer inbound calls such as customer inquiries, technical concerns (which include but not limited to internet connection issues and email client setup), and signing up new customers. Achievements: An average of 88% first call issue resolution and has received a commendation for properly handling a visiting customer in the absence of the team leader. Programming Languages/ Tools With work experience: Excel VBA SharePoint HTML, PERL, JavaScript Korn Shell Qlikview Trello Google Sheets, Docs, Slides With formal training: WAMP (Windows, Apache, MySQL, PHP) Turbo C, C++ Database SQL Server, Teradata Sybase, DB2 Oracle Hardware PC Troubleshooting Basic Networking B.S. Computer Engineering May 2003 Polytechnic University of the Philippines, Sta. Mesa, Manila High School March 1998 Cainta Catholic College, Cainta, Rizal • University Information Technologies Management-University Student Technician Volunteer Corps (UITM-USTVC) June- – Member/ Junior Technician June- – Vice President, USTVC • KATAGA Dean’s Lister – School Year- • Agile Training and Workshop –c/o ANZ GS&O, August 2017 • Data Stroytelling Training and Workshop – DataSeer c/o ANZ GS&O, June 2016 • Qlikview Training - c/o ANZ GS&O, May 2016 • IIBA (BABOK) Training - c/o ANZ GS&O, June 2015 • ANZ Banking Products and Services Training - c/o ANZ GS&O, May 2015 • ANZ Six Sigma Yellow Belt Training - c/o ANZ GS&O, October 2013 • ANZ Team Leader Development Program - c/o ANZ GS&O, October 2012 • Effective Presentation Skills - c/o ANZ GS&O, April 2012 • Coaching for Performance - c/o ANZ GS&O, March 2012 • Effective Business Writing – c/o ANZ GS&O, August 2011  I hereby certify that the above information is true and correct to the best of my knowledge. Mary Louise D. Lat