Mary Louise Julao

MARY LOUISE JULAO CUSTOMER SERVICE/SALES/DATA ENCODER/CALL CENTER AGENT WORK HISTORY PERSONAL PROFILE Data Encoder A professional in quest of a position that can employ practical experience associated with​ Customer service and Make up artist. a goal oriented person with demonstrated ability to act upon responsibilities. Has very broad exposure and understanding in the customer​ Service field. INFO SALON MIDDLE EAST (ISME)- DUBAI,UAE JUNE 2010 – FEBRUARY 2011 HIGHLIGHTED SKILLS - Ability to effectively manage mishandled services, including service recovery situations with customers. - Effective time management ability - Ability to learn and grasp methods quickly - Solid oral and written communication and interpersonal skills - Ability to resolve complex issues and team-oriented - Excellent analytical and problem solving skills - Positive, dedicated and work under pressure CONTACT INFORMATION mobile: - Skype ID: live:.cid.b4dbc-b8f1 Email:-Address: Singalong Street, Malate, Manila,Philippines EDUCATION/CERTIFICATE United International Private School SECONDARY AND PRIMARY (DUBAI, UAE) Preston University (Ajman, UAE) Tourism (undergraduate) SCANDINAVIAN INTERNATIONAL MAKEUP ACADEMY Professional Make up artist certificate (Thailand) MY REFERENCES / PORTFOLIO Instagram: @MakeupbyMLouise Facebook: Makeupbymlouise • Update and maintain information on computer systems and in​ archives.​ • Must code and abstract records, documents and other data sheets in a​timely manner.​ • Must verify and review entries once data is encoded.​ • Must reformat previously entered data if needed. Call center/Sales Executive - E-vision (Etisalat telecommunications) E-VISION (ETISALAT) - DUBAI, UNITED ARAB EMIRATES​ MARCH 2011 - DECEMBER 2012 •Meet weekly sales quota​ • Introducing pay TV services and provides product information​. • Providing the needs of the costumers and their concerns.​ • Attended several training about Pay TV service and​ telecommunications. Senior Airport Service Agent/Customer Service Emirates Airline (Senior Airport Services Agent) - DUBAI, UAE JUNE 2013 - SEPTEMBER 2020 • Identify and meet the standard and special service requirements of the passenger at check-in, transfer desk, special services and boarding gates by adhering to the set service standards and procedures so that the passengers are handled in a friendly and efficient manner. • Display excellent motivational leadership, delegation and mentoring inorder to facilitate customer satisfaction. Strive with the team to avoid complaints and earn compliments. •Support, coach, empower, develop and motivate all team members, and peers, to build morale and ensure excellent discipline and grooming standards. Be a Role Model for this. Encourage friendly and professional multi cultural work environment. WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE (REMOTE TEAM) Appliance Factory Parts (appliancefactoryparts.com) CUSTOMER CARE ASSOCIATE (Remote team) Edamama (Edamama.ph) Taguig, Manila Denver, Colorado Feb 2021 - June 2022 MARCH 2021 - Present Customer support through email, live chat, and over Customer care representative through Zendesk and Social media support the phone. Zendesk ticketing Zendesk ticketing Handling Instagram and Facebook page of the online Contact suppliers and manufacturers for pricing and platform availability Data Entry using google sheets for tickets handled and Data Entry and Data Research (extracting information socials including photos and schematics from supplier’s Communicating and raising customer concerns though websites and importing to our website using Filezilla Slacks workspace Obtain ETA of shipment through prophet21 Creating incident reports, reverse pickup, back order and Process replacement and refund reshipment for customer using Airtable and Uniware Website maintenance (adding parts, editing prices) (unicommerse WMS) Coordinate with Logistics, Warehouse, Finance and order Creating and sending invoices management for concerns from customers. Coordinate with the Denver team for pick-up services WORK HISTORY Customer Service Agent for the English Market - Large Nutrition & Wellness Company Data Research Analyst iHerb, LLC iHerb.com Keystone Global Solutions Globalkeystone.com Perris, California September 2021 - February 2022 General Skill & Responsibility Highlights: -Email, chat, social media, and internal platforms for prompt customer response -Handle and resolve customer complaints -Record customer contacts: comments, details, and action taken -Follow-up on customer interactions -Process RMAs (return merchandise authorization) -Escalate customer issues as necessary for timely resolution -Meet and maintain Quality, CSAT, and Productivity Expectations Taguig, Manila February 2022 - June 2022 General Skill & Responsibility Highlights: Skills required: - Familiarity with data analysis - Good knowledge of keyword research - Experience with client relations - Solid grasp of data entry software - Excellent knowledge of creative thinking - Understanding of data visualization software - Understanding principles of market research - Solid grasp of CRM - Proficient with digital marketing - Excellent knowledge of marketing campaigns - Strong proficiency with Excel