Mary Loth Olanga

PROFILE Provide administrative support to companies remotely by answering phone calls, responding to emails, managing schedules, reaching out to clients customer, doing research as per advice by the company for accuracy on details. MARYLOTH OLANGA EDUCATION Graduate of Bachelor of Science in Commerce Major in Management Virtual Assistant Customer Service Representative Researcher SKILL Email Support Phone Support Researcher Liceo de Cagayan University March 2000 TRAININGS: KOM Academy General Virtual Assistant Training Facebook Management TOOLS AND SOFTWARE TEST TAKEN Basic Designing USED: Typing Test : Online Presence Management Hang out http://bit.ly/2SJSgDg Basic Search Engine Optimization Humanity (SEO) Slack IQ Test Zendisk :http://prnt.sc/ok9rnz Shopify CONTACT Ring Central English Proficiency Test : LightSpeed Voice file:///C:/Users/Julius/Documents/ Spark Snagit/EP%20TEST-2.png - AgencyZoom RXNT DISC Personality Test-Encido :http://bit.ly/2yeuXYX Deputy Catalunan Grande Davao City, Philippines WORK EXPERIENCES BruntWork Careers Brighter Days Mental Health and Recovery Center Dec 28, 2022- January 31, 2023 (30 days project) Backoffice Administrative Staff Filling of Patients Insurance claims. Provider and Patients encounter notes Scribing Insurance claims. Great Florida Insurance September 2022 - December 2022 General Virtual Assistant Answer customers inquiries via phone and emails Assist Customer with online payment Follow-up calls to customers/Insurance companies about policies. Process cancellation, reinstating policy, claims, refunds. Administrative Backoffice jobs. Vision Path Inc. November 2020 - September 2022 Researcher Verify Doctor/Clinics information such as the address, phone and fax numbers Encode all accurate data in the companies doctor database. Approve doctor/clinic page. Vision Path Inc. October 2019 - November 2020 Dialer Check customers order form Verify all doctor/clinics information Call doctor/clinics to verify patients contact lense prescription Makes sure no order should be left in the que REFERENCE Available upon Request