Mary Krystel Alojado

Mary Krystel Alojado CUSTOMER SERVICE ADVOCATE / VIRTUAL ASSISTANT As a Customer Service Advocate and Virtual Assistant, my main goal is to provide excellent support to my clients and customers. I am a dedicated and reliable professional who is committed to providing outstanding support to my clients and customers. I am always eager to learn and grow in my role, and I believe that my skills CONTACT and experience make me an excellent candidate for any position that requires a - versatile and adaptable support professional. - Naic, Cavite krystel.alojado EDUCATIONAL BACKGROUND- Manila High School Intramuros, Manila- A. Mabini Elementary School Quiapo, Manila TRAININGS Social Media Marketing Email Marketing Instagram Marketing Content Marketing Creating Website (WordPress) Click Funnels Real Estate ChatBot / Many Chat Lead Generation Neuro Linguistic Programming SKILLS As a virtual assistant, I have honed my written and verbal communication skills through my years of experience working with clients and team members. I am confident in my ability to communicate effectively, and I always strive to ensure that all stakeholders are informed and up to date on the status of tasks and projects. Time management is one of my strengths, and I am skilled in prioritizing tasks and managing my workload effectively. I understand the importance of meeting deadlines and delivering highquality work, and I am committed to ensuring that all tasks are completed on time and to a high standard. Organizational skills are essential in my work as a virtual assistant, and I have developed systems and processes to ensure that all information is up-to-date and accessible. I am comfortable working with various digital tools and platforms and proficient in using standard office software and communication tools such as Slack and Zoom. Problem-solving is crucial to my work, and I enjoy finding creative solutions to complex problems. I have a keen eye for detail and am meticulous in my career to ensure that all tasks are completed accurately and to a high standard. I am adaptable and flexible in my approach to work. I understand that circumstances can change quickly, and I am always ready to adjust my priorities and workflow to meet the needs of my clients and team members. TOOLS Airtable Otter Filmora Canva Descript Eventbrite MS Word MS Power point Google Drive Google Sheets Google Calendar RELEVANT EXPERIENCE Company: Empowering Events Aug 01, 2022 - Feb 2023 Position: Social Media Management Developing and implementing social media strategies to increase brand awareness and engagement Creating and curating high-quality, engaging content for social media platforms Managing social media accounts, including scheduling posts and monitoring engagement Analyzing social media data and using insights to optimize content and strategy Responding to comments and messages on social media in a timely and professional manner Collaborating with internal teams to ensure consistency in messaging and branding across all platforms Staying up to date with social media trends and best practices, and incorporating them into the strategy Managing social media advertising campaigns and budgets Company: Concert 8 May 01, 2022 - Jul 2022 Position: Crew Accommodation Agent Book and coordinate lodging arrangements for airline crew members in various locations Ensure that hotels meet the airline's standards for quality and safety Arrange transportation to and from the hotel, airport, and other destinations as needed Manage room assignments and ensure that all crew members have comfortable and safe accommodations Respond to inquiries and resolve any issues that arise during the crew's stay Maintain accurate records of all travel and lodging arrangements Company: Tribute.co May 18, 2020 – April 28, 2022 Position: Chat/Email Support/video editor / concierge Respond to customer inquiries and resolve issues via chat and email communication channels Ensure a positive customer experience by providing accurate and helpful information Communicate effectively with customers to understand their needs and expectations Keep detailed records of customer interactions and transactions Collaborate with other team members to resolve complex customer issues Edit and produce video content for various platforms Collaborate with clients, producers, and other creative professionals to develop content ideas and strategies Use editing software and tools to create high-quality videos that meet client needs Ensure that all videos are consistent with brand guidelines and standards Stay up-to-date with industry trends and best practices Company: IQOR PHILIPPINES(BPO) - Cavite March 2016- September 2020 Position: Customer Service Agent I was answering calls regarding the customer's account details. Provide step by step procedure on how to apply for a credit card. Walkthrough the clients about website and app registration of their account. Process credit card payments through phone and the automated system. Position: Escalation Agent Address negative and positive customer feedback immediately. Resolve customer questions, issues, and complaints Build customer loyalty by placing follow-up calls for customers who reported problems. Take Supervisors call Position: Subject Matter Expert Define procedures or standards since they know the right or best way to execute a task. Define performance objectives and determine acceptable performance levels. Provide recommendations for procedural improvements. Understand the language/terms/jargon in the agent's area of expertise Company: Mitsuba Philippines Corporation - Cavite Position: Factory Worker / Production Operator January 2012 May 2012 Paint vehicle horns Check for any defects before transferring them to the sound checking process. Company: Cinderalla Dresses Inc. Cavite Position: FC/ Cashier July 2009 – December 2009 Assist customers of kids' apparel Process payments Great Aduana Food Exchange - Jollibee- Intramuros Manila Position: Counter crew June 2005 – September 2009 Taking food orders Process payment using POS Assurance and maintaining food safety to avoid customer complaints. Mary Krystel Alojado