Mary Knor Matammu

MARY KNOR CORNEL MATAMMU #3015 A. Mabini St. Pag-asa Camarin Caloocan City Contact No.: - Email Add: - Objectives: To obtain a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people. WORK EXPERIENCE: Account Specialist C3 Customer Contact Channels 3030, 11th Floor, Bonifacio One Technology Tower, Rizal Drive West, corner Fort Bonifacio Started August 2015 up to present Handle teloc account customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents. Directory Assistance Representative Acquire BPO Left Wing Lower Ground Floor, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong Started June 2012 up to September 2013 (15 months) Provide telephone number information from central office switchboard. Refer to alphabetical or geographical reels or directories to answer questions or suggest answer sources. Customer Service Representative Teletech Novaliches Level 1, Robinsons Novamarket, Cor. Maligaya Quinino Highway Novaliches Quezon City Started March 2014 up to September 2014 (6 months) Provide excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Receiving and sorting incoming payments with attention to credibility. Update accounts receivable database with new accounts or missed payments and provide solutions to any relative problems of clients. _____________________________________________________________________________________ EDUCATIONAL BACKGROUND Tertiary Asian College Of Science and Technology Quezon City Bachelor of Science in Information Technology Completed 2nd year college SY:- Secondary Sampaguita High School- Bagumbong Annex Completed High School Graduated Year 2005 Primary Camarin Elementary School Graduated Year 1998 w/honors ------------------------------------------------------------------------------------------------------------------------------- PERSONAL DETAILS Nick name:Von Age:29 Date of Birth:May 31, 1989 Place of Birth:Quezon City Weight:46 Kgs Height:154 cm Religion:Catholic Nationality:Filipino Civil Status:Married CHARACTER REFERENCE: Derrick Rolloque C3 Senior Representative - Beverly Anne Badayos Telus /Customer Service Associate - Salvacion Bonaobra C3 Senior Support Rep. - I hereby certify that all the above information is true and correct to the best of my knowledge and belief. Mary Knor Cornel Matammu