Mary Keyr Magcaleng

Mary Keyr Magcaleng Administrative Assistant Professional Experience Briskie | Shopify Virtual Assistant September 2023 - March 2024 My Contact-- Metro Manila, Philippines Skills Excellent Communication Skills Willing and Desire to Learn Organized and Resourceful Multi-Tasking Work well under pressure Project Management Has expertise with using Google Suite and Microsoft Suite Tools / Applications Project Management: Asana, Trello, Monday.com, ClickUp, Notion Communication: Slack, WhatsApp, Zoom, Skype, Telegram, Ring Central, Teams Others: Shopify, Canva, ChatGPT, MailChimp, Airtable, Calendly, WordPress, Xero, QuickBooks, ActiveCampaign, Zoho, ClickFunnels, Funnelish, Zapier, etc. Education Background Far Eastern University Bachelors Degree in Business Administration Completed in 2017 Key responsibilities: Execute a wide range of Shopify virtual assistant duties such as product listing, importation, customer support, order management, and supplier communication to optimize ecommerce processes. Provide efficient data entry, order tracking, and refund processing services, ensuring seamless operations and superior customer experience. Message on Hold | Executive Assistant February 2023 - August 2023 Key responsibilities: Efficiently manage executive calendars, ensuring optimal scheduling and prioritization of appointments and meetings. Streamline email communication, organizing and responding to correspondence in a timely manner to maintain effective communication flow. Oversee project management tasks, including tracking progress, coordinating deadlines, and facilitating effective communication among team members. Real Mood | Executive Assistant 2018 – 2023 Key responsibilities: Efficiently manage executive calendars, ensuring optimal scheduling and prioritization of appointments and meetings. Streamline email communication, organizing and responding to correspondence in a timely manner to maintain effective communication flow. Oversee project management tasks, including tracking progress, coordinating deadlines, and facilitating effective communication among team members. Serve as the primary point of contact for client communication, maintaining professional interactions and upholding client satisfaction. Assisted with recruiting and onboarding processes, including conducting interviews and completing background checks Provide comprehensive administrative support, including taking meeting notes, attending meetings, scheduling appointments, delegating tasks, arranging travel, creating SOPs, conducting research, and preparing detailed reports to aid decision-making processes. Fimela | Operations Manager 2015 – 2018 Key responsibilities: Ensured that all employees received the proper training and resources to perform their jobs effectively Developed and monitored key performance indicators (KPIs) for operations, leading to improved efficiency and cost savings Managed a team of 5 employees, ensuring that projects were completed on time and within budget Developed and maintained customer service policies and procedures to ensure adherence to company standards