Mary Kane

Mary Kane Rochester, NY 14604- OBJECTIVE To obtain a position where I can use my excellent research, data entry, customer service,and clerical skills to be a beneficial asset to your company SUMMARY OF QUALIFICATIONS Extensive administrative, research, customer service, data entry and technical assistance experience Proficient In Microsoft and Google Office Typing Capability is approximately 50+ WPM Alphanumeric entry is approximately 9465 keystrokes per Hour Ten key entry is approximately 8000 keystrokes per hour Extensive knowledge of various software programs and online tools Ability to research quality and accurate Information Graphic Design including flyers, business cards, signs, and logos Highly organized with the ability to work independently, manage multiple projects and meet their deadlines Create new ways of doing tasks that are more beneficial to the company Excellent verbal and written communication skills Quick and determined to learn all aspects of the position PROFESSIONAL EXPERIENCE Upwork (08/3018- present) Freelancer Freelancer on various tasks Data entry Microsoft Word formatting RE/MAX- Rochester, NY (07/2010-06/2011) Receptionist/Administrative Assistant First point of contact for clients on the phone or in person Answering Multi Line phone and directing to agent Daily retrieval of voicemail messages Create billing Invoices using excel and word Creating/Editing graphics and flyers Create and edit Constant Contact emails Create and send individual customized feedback questionnaires about agents Send survey feedback to agents to use for testimonials, presentations, records, etc. Data Entry and formatting for surveys with Microsoft Excel Input and proof newspaper ads Make sure all databases (including rosters, lead forms, surveys) are current, up to date and accurate Take phone referral leads and direct to agent based on database Data Entry of referral leads into Microsoft Excel Create listing folders for new listings and verify all information in the folders Typing, mailings, copies, faxes, and other tasks for agents Research of local events and places to see for agent mailers Assist agents when they are in the field w/ phone #'s & directions, Updating, editing, and adding new listings online. Take staff Meeting notes and distribute to staff Run all mail thru postage machine and sort incoming mail and packages Update postage database with agent postage charges and take care of postage machine issues Daily cleaning including dusting, dishes, making coffee, and cleaning up food areas The Rivers Organization- Rochester, NY (09/2009-04/2010) Administrative Assistant/Event Coordination Administrative Assistant for several associations Answering Multi-Line phone for different associations and answering questions based on membership, reservations, bills, etc.. based on that association Database creating, entry, editing, proofing using Excel, Word, and other program On and off site meeting management for 50 to over 500 attendees. Processing event reservations Meeting preparation including sign-in lists, signs, name badges, and other items as needed Microsoft Publisher to create signs, name badges, labels, floor plans, brochures, and more Offsite meeting management including set-up, greeting, sign in, handing out name badges and paperwork, directing people to seats areas, giving Continuing Education information etc. Making membership kits with vital information of associations to send to members and prospects Web-Site design, editing, and updating Knowledge of associations background, meetings and more to be able to give correct info to anyone who inquires Keeping track of daily activities for each association in 5 minute increments Keeping track of faxes, printouts, copies, postage Doyle Security Services- Rochester, NY (12/2008 – 08/2009) Customer Service/Emergency Response Dispatcher/Customer Care Team Verified alarm signals and dispatched authorities Received inbound calls & assisted customers with alarms, service, product orders, billing, and other requests Multi-tasked between inbound phone calls, receiving alarms, data entry, taking messages , proofing , Excel reports Complete and accurate data entry Technical assistance phone calls Schedule of service calls Sales, up sells, and customer retention . Took part in organizing community fundraisers and events Received UL-listed Central Station Alarm Association Certificate Proven Methods-Rochester , NY (12/2002 - 07/2005) Research Specialist/Client Service Representative/Administrative Assistant Designated client base Obtain specific information for clients and relayed the information by outbound calls, inbound calls, and email communication Assisted President, Vice President, and Human Resources with various administrative responsibilities Inputted customer information & phone calls into computer database Researched government grants, loans, and subsidies Customer retention skills used if a client wanted to cancel services Incorporated researched information on to company website Compiled training manual with company information & trained new hires Involved with in-depth research on grant funding & compiled into publications sold by company Proficient in many areas of general office tasks (email, fax, copier, scanner, printer, etc…) Received Employee of the Month & Promotion into Research Department EDUCATION Savannah Technical College Hinesville , GA Certificate- Microsoft Office Specialist Technician Additional courses: Academic & Professional Success, Document Processing & Keyboarding Greece Odyssey High School Rochester , NY -High School Diploma 1999