Mary Joyce Villareal

Mary Joyce Villareal

$8/hr
Cold Caller RE | Live Chat Support | Social Media VA
Reply rate:
33.33%
Availability:
Hourly ($/hour)
Location:
Bulacan, Bulacan, Philippines
Experience:
3 years
Mary Joyce Villareal 435 Pangulang Bagumbayan Bulakan Bulacan -- A results-oriented Chat Support Representative with 2 + years of experience using practical empathy, advocacy, and action approach, and solutions to drive customer growth, loyalty, and client brand equity. Implements and support overall marketing strategy across the company platforms. Specializes in improving customer experience in their daily lives using the company app. Educational Background Work Experiences Bulacan State University Bulacan Bachelor of Science in Business Administration Major in Management 2012 Two years Cold Caller - Real Estate PREVA Callers November 12, 2023 - Jan. 31, 2024 Cold Calling clients who are interested in buying, renting, or selling a house, condo, townhouse, apartment, etc. Skills & Proficiencies Social media marketing Interpersonal communication skills Fluent in English Email Management using Kartra and Wix Cold Calling Appointment Setting Virtual Assistant Multitasking in Chat and Outbound Calling Telemarketing Knowledge in power dialers like Mojo, Vici and Hubspot Teammate - Chat Support Taskus Inc August 2021 to September 7, 2023 Deal with the customers' concerns with their food or items and issue refunds - back to their preferred payment method. Appointment Setter - Telemarketer Amazon FBA April 28, 2021 - June 3, 2021 Cold-called hot leads and converted them into warm leads and sales. Social Media Manager Perfect Lifestyle March 2020 - November 2020 Handled and grew social media accounts. Managed the commerce side of the business and spoke with clients. Promoted classes and online facilitations. Subcontractor Coordinator & Commercial Vendor McGee Property Preservation LLC December 2019 - February 2020 Hired new subcontractors in MI and FL states. Matched sub-cons to clients and assigned sub-cons to specific projects. Mary Joyce Villareal 435 Pangulang Bagumbayan Bulakan Bulacan -- Certification and Recognition Work Experiences CX Chat - Team Bong Fort Excellence October AHT Champ (7.31 min) and OTT Duration % Champ (0.06) English as a Second Language Teacher for the Koreans APC Junior Camp Inc January 2016 to January 2020 ( Seasonal) Taught reading, writing, and grammar lessons to students at different levels. October 8th, 2021 Lead Generation Specialist Awarded by: Romeo Pujalte Jr - Operations Manager Finishing Course for Call Center Agents Satisfactorily completed 100 hours Training Course Analyze Communication Process Communicate and Listen Actively Use of Non-verbal Communication Cues Communicate Electronically in Writing Identify and Explain the Products and Services to be Marketed Gather and Assess Information Related to Customer Queries using Active Listening and Inactive Communication Provide Assistance to Customer Based on Assessed Needs on Products and Services Durable Medical Equipment - Braces May 1 - November 1, 2018 Performed outbound calls and qualified leads and assessed their needs for body braces. US account. Appointment Setter BVCC US Solar Energy Campaign February 12 - April 3, 2018 Dialed manually performing outbound calls. Made 3 appointments per day. Telemarketer - Outbound Sales Sterling Global Call Center - Philippines April 24 - November 2017 Upgraded the existing post-paid plans of the subscribers and sales tagging. DSWD Field Surveyor and Enumerator DSWD Bulacan June 2010 - June 2013 (Seasonal) Identified the total number of residents in the local area and tracked down new addresses. Validated the population of youth, seniors, pregnant, and different family hierarchies. Jollibee Food Corps - Cashier Shell NLEX Balagtas, Bulacan November 2008 - February 2009 Operated POS and took orders from customers. Arranged food and items and did the first point of contact for the business.
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