Mary Joyce Villareal
435 Pangulang Bagumbayan Bulakan Bulacan
--
A results-oriented Chat Support Representative with 2 + years of experience using practical empathy,
advocacy, and action approach, and solutions to drive customer growth, loyalty, and client brand equity.
Implements and support overall marketing strategy across the company platforms. Specializes in
improving customer experience in their daily lives using the company app.
Educational Background
Work Experiences
Bulacan State University
Bulacan
Bachelor of Science in Business
Administration Major in
Management 2012
Two years
Cold Caller - Real Estate
PREVA Callers
November 12, 2023 - Jan. 31, 2024
Cold Calling clients who are interested in buying, renting, or
selling a house, condo, townhouse, apartment, etc.
Skills & Proficiencies
Social media marketing
Interpersonal
communication skills
Fluent in English
Email Management using
Kartra and Wix
Cold Calling
Appointment Setting
Virtual Assistant
Multitasking in Chat and
Outbound Calling
Telemarketing
Knowledge in power
dialers like Mojo, Vici and
Hubspot
Teammate - Chat Support
Taskus Inc
August 2021 to September 7, 2023
Deal with the customers' concerns with their food or items and
issue refunds - back to their preferred payment method.
Appointment Setter - Telemarketer
Amazon FBA
April 28, 2021 - June 3, 2021
Cold-called hot leads and converted them into warm leads and
sales.
Social Media Manager
Perfect Lifestyle
March 2020 - November 2020
Handled and grew social media accounts. Managed the commerce
side of the business and spoke with clients. Promoted classes and
online facilitations.
Subcontractor Coordinator & Commercial Vendor
McGee Property Preservation LLC
December 2019 - February 2020
Hired new subcontractors in MI and FL states. Matched sub-cons
to clients and assigned sub-cons to specific projects.
Mary Joyce Villareal
435 Pangulang Bagumbayan Bulakan Bulacan
--
Certification and Recognition
Work Experiences
CX Chat - Team Bong
Fort Excellence
October AHT Champ (7.31 min)
and OTT Duration % Champ
(0.06)
English as a Second Language Teacher for the Koreans
APC Junior Camp Inc
January 2016 to January 2020 ( Seasonal)
Taught reading, writing, and grammar lessons to students at
different levels.
October 8th, 2021
Lead Generation Specialist
Awarded by: Romeo Pujalte Jr
- Operations Manager
Finishing Course for Call
Center Agents
Satisfactorily completed
100
hours
Training
Course
Analyze Communication
Process
Communicate and Listen
Actively
Use of Non-verbal
Communication Cues
Communicate
Electronically in Writing
Identify and Explain the
Products and Services to
be Marketed
Gather and Assess
Information Related to
Customer Queries using
Active Listening and
Inactive Communication
Provide Assistance to
Customer Based on
Assessed Needs on
Products and Services
Durable Medical Equipment - Braces
May 1 - November 1, 2018
Performed outbound calls and qualified leads and assessed their
needs for body braces. US account.
Appointment Setter
BVCC US Solar Energy Campaign
February 12 - April 3, 2018
Dialed manually performing outbound calls. Made 3 appointments
per day.
Telemarketer - Outbound Sales
Sterling Global Call Center - Philippines
April 24 - November 2017
Upgraded the existing post-paid plans of the subscribers and sales
tagging.
DSWD Field Surveyor and Enumerator
DSWD Bulacan
June 2010 - June 2013 (Seasonal)
Identified the total number of residents in the local area and
tracked down new addresses. Validated the population of youth,
seniors, pregnant, and different family hierarchies.
Jollibee Food Corps - Cashier
Shell NLEX Balagtas, Bulacan
November 2008 - February 2009
Operated POS and took orders from customers. Arranged food and
items and did the first point of contact for the business.
