Mary Joyce ,Quaile

My name is MARY JOYCE QUAILE. I work as a professional freelancer on Upwork. I possess a diverse range of experience, with a strong emphasis on attention to detail and a commitment to delivering exceptional service. My expertise lies in e-commerce business management and customer support, ensuring efficiency in all tasks. I invite you to evaluate my skills through an interview to make an informed decision.

My expertise lies in managing all aspects of customer service and e-commerce business / dropshipping operations, including:

✳️Order Fulfillment & Logistics: Managing order processing, inventory control, and shipping across multiple platforms.

✳️Order fulfillment via Shopify, CJ Dropshipping, Aliexpress, Dsers, Oberlo, Dropified.

✳️Customer Service & Support: Handling customer inquiries, resolving issues, opening disputes, submitting chargebacks, and maintaining high levels of customer satisfaction.

✳️Supplier & Platform Management: Experience with leading suppliers with multiplatform ensuring timely order processing and quality control.

✳️Team Management & Leadership: Successfully managing and leading teams, including warehouse agents, to ensure smooth operations and adherence to deadlines.

✳️Tools & Technology: Proficient in using various tools such as Shopify inbox, Zendesk, Freshdesk, and Zoho Mail, Gorgias, Richpanel, Help Scout, Social Media for efficient communication, support, and team collaboration.

I am looking forward to discussing what result I can bring for you. If you have any questions or would like to schedule an interview, you are welcome!

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Warm regards,

Mary joyce ,Quaile