Mary Joyce Hafalla

MARY JOYCE HAFALLA ROCKSTAR VIRTUAL ASSISTANT • CUSTOMER SERVICE REPRESENTATIVE• EXECUTIVE ASSISTANT EMPLOYMENT SUMMARY PERSONAL OBJECTIVE To obtain a position in this company where I can maximize my skills, quality assurance, program development, and training experience. (FORMAT) WORK POSITION EMPLOYER • ACCOUNT HELD • DURATION CUSTOMER SERVICE REPRESENTATIVE • SUBJECT MATTER EXPERT • SALES COACH Convergys Phil. | Comcast | December 2010 - March 2012 LET'S GET IN TOUCH ADDRESS: Dioquino St., Murphy, Cubao, Quezon City, Philippines MOBILE & VIBER: - EMAIL:-HANGOUTS:-SKYPE: live:joyce.hafalla26 ZOOM ID:- SALES REPRESENTATIVE Sykes Inc. | Virgin Media | February 2014 - March '14 EMAIL SUPPORT • TEAM MANAGER Task Us | Uber | March '2015 - July 2017 VIRTUAL EXECUTIVE ASSISTANT UCars Arizona | July 2017 - October 2019 JOB DESCRIPTION EDUCATIONAL ATTAINMENT Our Lady of Fatima University College Degree Bachelor of Science in Nursing March 2010 BRIEF DESCRIPTION OF MY PREVIOUS WORK EXPERIENCES AS STATED ABOVE. THESE ARE HIGHLIGHTS ONLY. CUSTOMER SERVICE REPRESENTATIVE Resolve customer complaints via phone. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. SALES COACH PERSONAL SKILLS Diligent worker Quick to respond to issues Problem-solver Creative and flexible when necessary Easily approachable Fast learner Monitor the performance of all sales team and identify areas of improvement. SALES REPRESENTATIVE Present, promote and sell products/services using solid arguments to existing and prospective customers TEAM MANAGER Organizing efficiently to keep projects flowing harmoniously from start to finish VIRTUAL EXECUTIVE ASSISTANT PROFESSIONAL SKILLS Executive Assistant Virtual Admin Assistant Basic E-commerce Assistant Customer Service Representative Phone or Email Support Basic Social Media Managing Tasks Answer and direct phone calls; organize correspondence and answer emails. Prepare and organize databases and reports. Manage social media accounts and replies. Handle confidential employer and client information TECHNICAL SOFTWARE EXPERTISE GOOGLE • FACEBOOK • INSTAGRAM • YOUTUBE • SHOPIFY • FACEBOOK ADS • SLACK • SKYPE • ZOOM • CANVA • ZENDESK • TRELLO • JING • VOCAROO • TIMEPROOF