Mary Joyce Basco

Mary Joyce Basco VIRTUAL ASSISTANT 1024 Craig St, Sampaloc Manila -- CAREER OVERVIEW Goal-oriented person with a proven track record in the BPO industry and proven expertise as a Virtual Assistant. Recognized for proficiency in managing diverse tasks, adept at handling customer interactions, and skilled in leveraging technology, including Project Management Software and CRM systems, Dropshipping platforms, and G-suite applications, with a proven ability to drive efficiency, deliver successful outcomes and collaborate within cross-functional teams. EXPERIENCE Explore Serenity - Dropshipping Company • US-based • Full-time Feb 2023 - Jan 2024 General VA, Social Media Manager & Data Entry Specialist Publishing and sending out blogs to email subscribers Designing graphic materials for various social media campaigns Importing raw data and updating product’s descriptions on Shopify Managing the product inventory Creating social media contents and handling its social engagements Conducting product and supplier research The Fortexpose - Dropshipping Company • US-based • Part-time Sep 2023 - Dec 2023 Social Media Manager, Graphic Designer & Data Entry Specialist Creating social media contents and handle its social engagements Designing graphic materials for social media campaigns Conducting product and supplier research Submitting weekly reports to the client National Floors • Australian Company • Full Time Sales Associate & Data Entry Specialist (Shopify) Initiating inbound and outbound sales calls Managing and handling queries via email or call Supervising customers’ estimate and invoicing process Updating the products’ information and inventory Feb 2023 - Sep 2023 Arter & McGee Management • US-based • Full Time Nov 2021 - Jan 2023 Admin/Virtual Assistant, Graphic Designer & Appointment Setter Manage CEO’s appointments and daily agenda Arrange both internal and external events Manage phone calls and e-mail queries Create invoices and sending out email updates on B2B clients Collecting client’s information, sending, and storing documents Designing graphic materials for various social media campaigns Alorica, Inc. • Makati City, PH Feb 2021 - Sep 2021 Customer Support Representative Handle customer complaints and provide appropriate solutions or alternatives, Process customer orders, forms, applications, and requests Manage records of customer interactions and transactions Teleperformance • Makati City, PH Sep 2020 - Jan 2021 Technical Support Representative Handle customer complaints and provide appropriate solutions or alternatives, Process customer orders, forms, applications, and requests Manage records of customer interactions and transactions EDUCATION S.Y: 2021 – 2024 Bachelor of Science in Business Administration - Marketing Management De La Salle – College of St. Benilde • 2544 Taft Ave, Malate, Manila S.Y: 2018 – 2019 SHS - STEM (Science, Technology, Engineering, and Mathematics) Philippine Christian University • 1648 Taft Ave, Malate, Manila S.Y: 2017 – 2018 Junior High School Concordia College • 1739 Pedro Gil St, Paco, Manila