SATURAY, MARY JOY B.
BACHELOR OF SCIENCE IN
TOURISM MANAGEMENT
CONTACT
082. Magsaysay Corner, 11th
Street, Lakandula Dau,
Mabalacat City, Pampanga-facebook.com/maryjoy.saturay-
SKILLS
Excellent Communication Skills
PROFILE
To make use my interpersonal and communication skills to
obtain a position as customer service specialist in a
company where I can optimize my skills for accomplishing
the goals of the company.
WORK EXPERIENCE
iQor
Collection Specialist
(August 2020 - July 2021)
Inbound and Outbound call
Addressing customer's queries and complaint
Obtaining customer's information
Processing payments
Managing customer's account
Offering short-term payment arrangement and programs
El Turismo Travel
Internship (100hrs)
Interpersonal Skills
Time Management
Customer Service
Problem Solving
Process Improvement
Create a Tour Packages
Look for Vendors/Supplier - Refer to Purchasing Process
Finalize the Tour Packages
Advertise the Tour Packages
Online or Phone Inquiries
Create a Databased
Make a Quotation
Send to Customer
Follow up
Book the Tour Package
Evaluate the Tour
ESL Teacher
Global Standard English Learning Center Inc.
Teaching English language to foreign students in all
levels.
Provides lesson plan
Teaching students to enhance their skills in reading,
writing, speaking and pronunciation.
FOOD & BEVERAGE SERVICE
PERSONAL INFORMATION
Female
Catholic
Single
March 22, 1999
Height: 5'3
Weight: 50kg
CHARACTER REFERENCE
Available upon request
Quest Plus Conference Center, Mimosa Drive, Mimosa
Leisure Estate, Clark Freeport Zone, 2023 Pampanga
Assist and creating a warm welcoming environment for
our guest.
Ensuring exceptional service standard are delivered and
maintain at all time in line with our guest expectations.
EDUCATION
Mabalacat City College
Bachelor of Science in Tourism Management-
TRAININGS SEMINARS AND
CERTIFICATION
Amazing Experience of a Cabin Crew Seminar and Ditching
December 20, 2019
League of Tourism Students of the Philippines
October 11, 2019
Organizer of the 6th Tourism Skills Competition - World
Tourism Day
September 27, 2019
Tour Guiding Services NC II
June 4, 2019
Experiential Education Program
April 3, 2018 - April 6, 2018
I hereby declare that the above
statement is true to the best of my
knowledge and belief.
League of Tourism Students of the Philippines
August 15, 2017
Food Safety Practices in the Industry Seminar
September 22, 2017
Emerging Air Travel Business Seminar
September 21, 2017
ASEAN 50 2017
November 9 to 15, 2017
