MARY JOY PEREZ-| +63 -
NAGA CITY, CAMARINES SUR 4400
Professional Summary
Enthusiastic, passionate, and motivated Business Professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Specializing Financial Planning and Analysis, Pricing, Corporate Finance, Operations, Project Management and Process Optimization. Contributed $90M+ Revenues in the past 12 months.
Skills
Process Improvement
Financial Modeling and Analysis
Tracking KPIs / Management Reporting and Analysis
Revenue, Cost, & Risks Management
Managerial finance
Pricing strategy
Competitive Pricing
Six Sigma Methodology
Process Mapping
Work History
Global Pricing Manager | STARTEK INTERNATIONAL - Makati City, Philippines 04/2020 - 05/2021
Led the entire North America, Latin America, and Asia-Pacific pricing-related requirements; managed a team of Pricing analysts; and worked with C-level of the company in ensuring compliance with the standard Pricing practices and regulatory requirements by geography.
Maintained integrity and accuracy of cost as well as related financial information.
Worked with Pre-Sales, Solutions Architects, Work Force Management, HR and IT team to provide Pricing scenarios based on RFP of the clients.
Assisted pricing negotiations of clients' proposals.
Maintained and updated the pricing history database regularly.
Led and directed pricing strategy formulation as well as took pricing actions to enhance profitability.
Stimulated market-based segmentation to collaborate Product Managers as well as Sales Organization.
Performed financial evaluation to assess pricing actions effectiveness.
Defined new business procedures, evaluate resource requirements, and stimulate implementation or maintenance of pricing systems.
Managed total pricing procedure, enhance processes to make most of efficiencies and ensure timely response to market conditions.
Managed and supervised pricing analysts to support activities inclusive of new price generation and discrepancy resolution etc.
Performed partnering with, purchasing buyers, product managers and sales organizations to assure integrated plus profit maximizing approach to the market.
Analyzed financial impact of price approach in view of overall history as well as profitability of customer.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Led projects and analyzed data to identify opportunities for improvement.
Drove operational improvements which resulted in savings and improved profit margins.
Resolved problems, improved operations, and provided exceptional service.
Business Finance Manager | SUTHERLAND GLOBAL SERVICES INC - NAGA CITY, CAMARINES SUR 04/2008 - 04/2020
Successfully performed regular financial analyses of portfolio accounts, reviewing profit and loss statements, generating forecasts, and tracking events of material significance to their creditworthiness.
Spearheaded the creation of an auto-adjusting Excel model that regularly predicted key metrics for analysis to arrive for a better business decision and was adopted across the Philippines and North America sites.
Worked closely with Organizational Excellence and Business Intelligence Functional team in providing analyses based on KPIs published in OBIEE platform and led the weekly, monthly, quarterly, and annual financial meeting to discuss drivers of any gap from budgeted revenue and contribution margin and reported to senior to top level management.
Performed Pricing and Scenario-based Financial Modelling. Familiarized business processes and pricing framework to be able to create pricing models; Partnered with Transition/ Sales core team to create pricing based on defined scope and assumptions; Assisted in developing models to present the financial impact of proposed pricing and staffing models; and Performed Pricing interlock to evaluate accuracy of pricing model/assumptions to actual performance and identify areas of improvement.
Monitored daily revenue report published by the Finance Reporting team and ensured that trend was aligned in the Latest Estimate.
Ensured the Service Delivery team informed all stakeholders of any drop or increase in revenue either from Client Services or Clients themselves and then led cross-functional efforts to mitigate any potential risk.
Monitored and Tracked all budgeted and unbudgeted costs ensuring any deviation was called out.
Provided variance analysis for PAT & EBITDA improvement identified by the Top-level management for challenged accounts most especially in the Banking & Finance vertical.
Spearheaded a Lean Six Sigma Green Belt Project that aimed to reduce average handle time at a site level for one of the biggest Telecom accounts.
Reviewed and led improvements in policies, practices, and procedures on an ongoing basis with the view to creating an environment of constant improvement.
Built and maintained a sound knowledge of industry practices and procedures and examine the value to the current internal environment.
Collaborated with Client's services in ensuring all efficiency assumptions for revenue are aligned with SOWs; constantly engaged with Service Delivery performance and financial reviews.
Initiated, developed, and maintained relationships with US Executives, Operations Manager, and other Stakeholders; Identified opportunities for offshoring within the overall strategy; and Handled various group of finance controllers and provide them necessary training to become more efficient and effective finance partners for operations.
Engaged in Report-related projects, database management, dashboard creation, and template management; Focused primarily on Invoice preparation, client-related reporting, and business analysis.
Developed automated excel dashboard to showcase Key Performance Indicators (KPIs) on a daily, weekly, monthly, and quarterly basis.
Prepared business review decks and Invoice to mid-level managers and ensure accuracy of reports in a timely manner.
Facilitated critical Client's request in relation to identifying top customer's complaints in relations to their products and services; assisted other WFM department such as capacity planning and scheduling team in providing details necessary to finalize schedule for front line consultants.
Collaborated with Clients based on their reporting and analysis requirements to ensure they continue to become a promoter for Sutherland; and Supported Service Delivery team by providing performance analysis thus helping them implement measures to meet all KPIs.
Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement, and revenue stream development.
Assessed expansion plans and present costs to forecast trends and recommend changes.
Improved overall financial reporting by streamlining control processes and reporting structures.
Developed forecasting tools to analyze revenue variance, business pipeline and industry trends.
Maintained agile, responsible organization with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
Evaluated competitor data and statistics to develop business investment strategy and drive growth.
Mitigated process gaps and managed all operational functions, including account openings, trades, documentation, regulatory compliance, and marketing collateral.
Education
Ateneo De Naga University - Naga City, Camarines Sur 03/2021
MBA: Business Administration
Universidad De Sta. Isabel - Naga City, Camarines Sur 03/2014
Bachelor of Science: Entrepreneurship
Accomplishments
Certifications: Accomplished Certificate on Finance for Non-Finance Professional, Project Management: The Basics of Success and Operations Management via Coursera Verified Courses (University of California, Irvine).
Training: Lean Six Sigma Green Belt (LSSGB) sponsored by Sutherland
