MARY JOY MONTENEGRO
Virtual Assistant
SAN PEDRO, LAGUNA, PHILIPPINES
PROFILE
-
A dedicated virtual assistant seeking
to hone and to learn new skills and be
an asset to different clients.
MAYMONTENEGRO1898
(-
JANUARY 18, 1997
EDUCATION
Master of Science in Teaching Physics
De La Salle University, 2019
Licensed Professional Teacher
2017
Bachelor of Science in Physics for
Teachers
Philippine Normal University, 2017
EXPERTISE
AWARDS
TOP PERFORMING QA ANALYST
PROJECT MANAGEMENT
BEST IN RESEARCH, ACOUSTIC FOR THE
DEAF AND HARD-OF-HEARING
STUDENTS
VIRTUAL ASSISTANCE
DEAN'S LISTER, 2017
DATA ENTRY & LEAD GENERATION
ACADEMIC EXCELLENCE AWARDEE,
2013 - 2017
QUALITY ASSURANCE
RESEARCH
EMAIL & CALENDAR MANAGEMENT
TRANSCRIPTION
OUTREACH
CUSTOMER SUPPORT
ADMINISTRATIVE TASKS
SKILLS
LEADERSHIP
PROJECT MANAGEMENT
COLLABORATION
CUSTOMER SUPPORT
CRITICAL THINKING
VIRTUAL ASSISTANCE
COMMUNICATION
DATA ENTRY
RESPONSIBILITY
RESEARCH
ATTENTION TO DETAIL
ADMIN TASKS
EXPERIENCE
PARETO (2020 - PRESENT, PART TIME)
PROJECT LEAD (2022 - PRESENT)
Manage the projects delegated by Pareto users and ensure successful delivery of Pareto services
Synthesize instructions and delegate bigger projects to an Ad-Hoc Team
Implement customer tasks feedback related by the Partner to the ad-hoc team in order to continuously improve
the Pareto experience
QA ANALYST (2022)
Quality assures all project deliverables before the Project Partner delivers them to the user
Provide feedback to the Data Analyst in case there are mistakes on the project that need to be corrected
SENIOR ASSOCIATE (2020 - 2021)
Lead projects given by clients, understand client goals and strategies, communicate transparently with clients,
lead and quality assure the successful completion of client projects
Update the client regarding task status and challenges encountered, request more information from them and
make sure clients clearly understand what is happening with the project they requested
SUPPORT SPECIALIST (2020 - PRESENT)
Respond to customer questions via email and live chat within agreed service levels by providing a timely
resolution
Provide customer education and coaching to make the Pareto experience richer for new and existing customers
Provide product insights and relay customer feedback to On-Demand Support Manager in order to continuously
improve the Pareto experience
ASSOCIATE (2020 - PRESENT)
Tasked to do simple projects such as scraping, data entry, and repetitive projects.
Assigned strategic projects such as lead generation, e-commerce projects, social media projects, research,
appointment setting, calendar and email management.
Tools used: Google Suite, Microsoft Office, Slack, OpenPhone, Discord, LinkedIn Prospecting Tools (scraping emails),
ClickUp, Trello, Notion, Coda, HubSpot, Airtable, Calendly, Octoparse, Jira, Confluence, MailChimp, IG Outreach tools
VIRTUAL ASSISTANT, PPC UNIVERSITY (2020 - 2021)
Content writing and general administrative tasks
VIRTUAL ASSISTANT, UPWORK (2020 - PRESENT)
Administrative task such as data entry, calendar management, and content writing.
RESEARCHER, PARANAQUE NATIONAL HIGH SCHOOL (2019)
Taught Grade 12 Physics for a quarter.
INTERN, PHILIPPINE NORMAL UNIVERSITY (APR - JUN 2016)
Administrative task such as data entry, transcribing, training program preparation, etc.
PRACTICE TEACHER, ARAULLO HIGH SCHOOL (2016 - 2017)
Taught General Science to Grade 7 students for a quarter.
TUTOR, SAPCAM (2015)
Taught various subjects to different students
