CAREER BACKGROUND
MEDICAL VIRTUAL ASSISTANT
REVA Global Medical | June 2021-May 2022
MARY JOY MATIG-A
VIRTUAL ASSISTANT
-Managed and closed open super-bills per provider
-Posted payments made by patients
-Checked patient eligibility using web portals
-Called insurance providers to verify patient eligibility
-Editing patient demographics when necessary
-Sent follow up emails to provider for any important
information needed when closing injection charges and/or
physical therapy charges
HEALTH ADVOCATE
Optum Global Solutions, Inc | April 2018- May 2021
ABOUT MYSELF
I'm a hard-working and self-motivated
person with 5+ years of working
experience in customer service BPO
industry and freelancing industry.
-Answered inbound calls
-Discussed health plan benefits
-Set up appointments with providers
-Assisted with billing and claims
TECHNICAL SERVICE REPRESENTATIVE
Alorica, Inc. |-
2+ years of working experience as library
staff. Able to focus on work without
need for supervision. A team player and
very keen to details.
-Answered inbound calls
-Technical support
-Billing assistance
-Customer support
-Up-selling products
PROVIDER SERVICE REPRESENTATIVE
Wipro Inc |-
SPECIALIZATIONS
Charge Entry
Billing Support
Eligibility and Benefits
Administrative Support
Customer Support
Email Management
Technical Support
Telephone Handling
Lead Generation
-Answered inbound calls
-Provided status of an authorization
-Created new neonatal cases
-Escalated unresolved issues
LIBRARY TECHNICAL SERVICE STAFF
University of San Jose-Recoletos |-
-Created invoices for every book orders
-Filed catalog cards accordingly
-Contact and follow up book dealers for any book request
orders and status
-Checked inventories and book duplicates
-Created potential lists of book orders
CONTACT
INFORMATION
Mobile:-
Email: matmj527gmail.com
Address: Cebu, Philippines
EDUCATION & TRAINING
UNIVERSITY OF SAN JOSE-RECOLETOS
Bachelor of Library Information and Science
2013 CEBU INSTITUTE OF TECHNOLOGY-UNIVERSITY
Secondary Education-
CEBU INSTITUTE OF TECHNOLOGY-UNIVERSITY
Elementary Education-
E&I PRIME AND KEY ACCOUNTS (OGS)
Accomplished HIPAA Compliance
FILIPINO VIRTUAL ASSISTANCE
Accomplished Freelancing Course Program
REVA GLOBAL
Accomplished HIPAA Compliance
