Mary Joy Christine L. Alzona

Mary Joy Christine L. Alzona 17 Ignacio F. Cruz St. El Monteverde Subd. San Juan, Taytay, Rizal 1920 -- Work Experience: Company: Prosource Global June 2018 – January 2019 Assistant Administrator (Everthought Education) • • • • • • • Monitoring Admin emails and direct to relevant staff Monitoring Accounts emails and direct to relevant staff Monitoring Apprenticeships emails and direct to relevant staff Chasing USIs and QCEs as required Management of learning and assessment materials Enrolling students in Wisenet Preparing and sending Student Contribution Invoices for each unit claimed Company: Global Learning Support November 2014 – June 2016 Study Coach • • • • Calls/Emails online students on a weekly basis to check and monitor on their current progress Motivates students to complete their online course Assists student in organizing a training session with their trainer Handles inbound email from student regarding their concerns or issues Company: HEWLETT-PACKARD LTD. July 2011-June 2013 Sales Specialist • • Handle sales inquiries and confirmations through phone and email Handle guest requests and concerns Company: WNS GLOBAL SERVICES November 2009 till April 2011 Customer Service Travel Agent ● Handles customer queries and provides alternatives for customer travel in cases of emergency situations 1 ● ● ● ● Builds new client relationship as well as maintains the existing one through effective service Offers travel packages and travel products to customers Books hotels and transportation through phone or by using computer terminal Provides information to customer on mode of transportation, financial considerations, travel dates, and accommodations required Educational Background: Secondary Education Juan Sumulong Memorial Jr. College - Tertiary Education National College of Business and Arts- Bachelor of Science in HRM (College Undergraduate) Online Education Careers Australia Nov 2015 – Mar 2016 Completed Diploma of Management Completed Diploma of Business Summary of Skills: ● Excellent interpersonal skills that can motivate people ● Comprehensive oral and written communication skills in English language ● Sociable with excellent sales skills ● Goal oriented and ability to work in a team environment Personal Details: Date of Birth: December 22 1986 ● Fluent in English ● Able to learn and apply quickly ● Can do multi-tasking ● Adapted to heavy work load ● Good moral character ● Knowledgeable in MS Excel/Word/Office/PowerPoint 2