Mary Joy Calugas

Mary Joy Calugas Trece Martires City, Cavite 4109 -- http://www.linkedin.com/in/maryjoy-calugas-ba- Experience Professional Summary I am an enthusiastic and organized person whose goal is to start a career as a Virtual Assistant. I have passion for helping others and provide great customer support, which i believe is important for this role. I have a strong administrative skills which enables me to manage various tasks efficiently and effectively. I have communication skills which I have mastered through out the years of working in a Customer service industry. I can interact with customers, clients, colleagues and team members professionally, both verbal and written. I am knowledgeable in using computer software and online tools which is very important as a Virtual Assistant. I am eager to learn and grow as a Virtual assistant while being part of a great team. I have gained a strong foundation in customer service through work experience. I have handled scheduling, email support, chat support and client support. Whilst i gained my administrative skills by managing our small family business, where i am in charge of budgeting, encoding, data entry, inventory and also in decision making. I can Multi-task if necessary. I am excited to be part of a team to showcase my skills and knowledge, and start my Journey as a Virtual Assistant. Customer Experience Representative, Taskus Outsourcing Phil. Inc February 2020 - September 2023 TaskUs provides digital outsourcing services dedicated to the service of fast- growth, disruptive technology companies to bolster, secure, and grow their brands. I handle customer/client inquiries through various support channels such as email, chat, and social. My primary role Is to set up a Delivery schedule for the Clients from the Pickup facility to the Drop off facility. On top of my role, I also handled customers' concerns regarding their products. I was one of the top performers on the team for 6 consecutive months and one of the most flexible agents in my entire employment with TaskUs. Management Trainee, Chowking July 2018 - September 2018 Chowking is a Chinese cuisine fast food restaurant selling mostly noodle soups, dim sum, and rice bowls As a Manager Trainee, I plan, organize, direct, control,l and evaluate the operations of the restaurant, and make sure that the food is of standard quality to be served to customers. I handled customers complaint and provided the best customer service possible Customer Service Representative, SPi CRM Inc. November 2017 - April 2018 Skills Administrative Skills: Scheduling, email management, data entry, and document preparation. Technical Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, basic knowledge of CRM software. Communication Skills: Strong written and verbal communication; able to interact professionally with clients and team members. Time Management: Ability to prioritize tasks and manage time effectively to meet deadlines. Problem-Solving: Resourceful and proactive in finding solutions to challenges. Social Media: Basic experience in managing personal social media accounts. SPi CRM (Inspiro) is a pioneering leader in customer relationship management outsourcing in the Philippines. We deliver multi-lingual solutions to leading international and local companies covering the full customer engagement life-cycle from acquisition, to retention and on to enhancement My Role is to Evaluate and respond to client inquiries and concerns properly and accurately, such as billing, finances, products, etc. I also provide solutions to their technical concerns and billing issue in a timely manner. I was one of the top agents for 2 months and always have various recognition. I answer phone calls and respond to the email about customers' concerns Sales Associate I, Convergys Philippines Inc June 2017 - September 2017 Convergys Philippine inc. (Concentrx) is conversant in the languages of TOOLS / SYSTEMS Oracle Transportation Management Softphone Slack Avaya Customer Relationship Management Jira Time Management System Microsoft Tools Google Suite global customer satisfaction. The company provides business services designed to maximize customer service, acquisition, and retention from about 130 customer contact centers in about 30 countries. I am responsible for engaging with customers, highlighting promotions, responding to customer inquiries, visual merchandising, carrying out transactions, and guiding customers through the buying process of the product. I Track, document, and retrieve information in databases Customer Service Representative, iQor Philippines, Inc. June 2016 - August 2016 iQor is a managed services provider of customer engagement and technologyenabled business process outsourcing (BPO) solutions comprised of 35,000 amazing employees spanning 10 countries My role is to assist customers with their concerns/inquires with regard to their phones or devices. I activate customers' new sim/phone and add new lines to their acquired service. REFERENCE Education Lorie May Basira Customer Success Representative / Zuum - - Jose Rizal University Business Administration Major in Accounting José Rizal University, also referred to by its acronym JRU is a private non-sectarian, non-stock coeducational basic and higher Lala Ellaine Halim education institution located in Mandaluyong, Metro Manila, Learning Experience Trainer / Uber Philippines. It was founded in 1919 by Don Vicente Fabella, the - Philippines' first certified accountant. JRU recognizes the growing demand for highly specialized skill-sets among graduates. To meet this demand, the University forged a partnership with corporations from various sectors of industry. - Jose Rizal University - Las Piñas College High School Graduate Secondary Las Piñas College (Centro Escolar Las Piñas) is a school located in Pilar Village, Almanza, Las Piñas City, Metro Manila, Philippines. The school was founded in 1973, when, Dr. Faustino Legaspi Uy opened the School of Nursing with the Graduate of Nursing (GN) Program using the Las Piñas General Hospital – which eventually became Dr. Faustino L. Uy Medical Foundation – as the clinical division. Initially created to provide a Nursing program, over the years the school has evolved to provide kindergarten, primary and secondary schooling, along with several bachelor's programs and a master's program. - Pilar Village Elementary School Primary Pilar Village Elementary School is a school in the province of Ncr Fourth District, NCR - National Capital Region, in the municipality of City Of Las Piñas that was established on January 01, 1986. Mary Joy Calugas Reese Miller Wardiere Inc. / CEO-